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Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
High school diploma or equivalent
Three or more years of experience in quality analysis and measurement activities
Extensive knowledge and understanding of Corporate Trust bond accounting reconciliation and cash exception research.
Advanced knowledge of the productivity and accuracy expectations as it relates to reconciling and researching cash account exceptions and out of balance scenarios.
In-depth knowledge of internal databases such as, Infogix, Arcaria, VIPR, Stream Transfer Agency, SEI and Hogan.
Excellent verbal and written communications skills.
Proficient computer navigation skills using a variety of software packages including proficiency in Microsoft Office applications like Excel, Outlook, SharePoint, Word, and OneNote.
Experienced in effective problem solving and in-depth data analytics.
Ability to establish cross-functional partnerships and build internal business relationships.
Bachelor's degree preferred.
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