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The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients.
This position will provide support to Public Sector leadership and act as a primary point of contact in executing tasks in a number of critical areas supporting Newark, Irving and Getzville Lockbox site operations. The positon manages responses to requests and deliverables with internal and external clients and vendors. Leads ad hoc projects as defined by the business or clients. Applies in-depth understanding of how Cash & Trade Operational areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the overall business. Applies in-depth knowledge and contributes to the development of new technologies, techniques, and processes. Influences decisions through advice, counsel and/or facilitation. Evaluates complex and variable issues with substantial potential impact, and uses strong communication and diplomacy skills.
Lead both internal and client initiated projects
Perform business requirement reviews with Operations, Technology and Testing partners
Create project justification, scope, FTE and financial requirements
Develop and managing project plans pre/during
Draft and/or review business requirements for internal and client initiated projects
Draft post implementation release notes for operations business partners and staff to ensure accurate knowledge of systemic and operational changes as a result of projects
Create KPIs to measure impact of project post implementation to expected outcomes, coordinate efforts to resolve any issues
Lead meetings and leading groups to resolution on identified issues/concerns
Coordinate project meetings with clients, operational and technical areas, internal business partners and vendors
Data collection, time in motion studies, data analysis used for business case, pilots and/or post implementation project results
Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance and client impact
Identify and manage risk, minimizing the outcome and escalating where appropriate
Manage interdependencies to ensure success of the project
Participate in the successful roll-out of processes from testing to production
Develop and Coordinate training at project implementation
Face off with key internal and client stakeholders serving as the project engagement lead
Run steering committee meetings; drafting agenda, status update deck and providing key milestone updates
Develop and maintain governance over specific ongoing custodial processes, as deemed appropriate, once project is BAU
Participate in strategy, planning and Senior Management meetings
Capacity Plan development and deployment
Metrics, Dashboard, and Scorecard generation and monitoring. Collaborate with department managers to provide Week-Over-Week, Month-Over-Month, and Year-over-Year variance details.
Big Data usage to provide insight into process efficiencies, automation, and KPI tracking.
Develop and maintain strong working relationships with peer-level stakeholders across the business, both on-site and cross-site, so all contribute to the effective operation of the business unit
Recognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity
Participate in Audit preparation and review processes
Ensure Adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment
Collaborate across sites and businesses through leadership and active participation in site-wide Task Forces, councils and projects
Lead and actively participate in People Strategy efforts across shifts and sites
Flexibility to support 24X7 operation; primarily working 1st shift hours
Extended hours and off-shift hours may be required to complete job requirements
Multi-site communication supporting all three of Public Sector's processing locations
Adaptable, able to multi-task and prioritize in a high paced environment
A demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environment
Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
Must have strong attention to detail and solid time management and organizational skills
Critical thinking ability at both the strategic and tactical level
Ability to quickly grasp operational processes and understand training requirements
Strong "influence management" skills
Practices “Emotional Intelligence”, or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of others
Excellent written and verbal communication skills, across diverse audiences and management levels
Change Agent; can manage change with proactive communication and positive intent.
Process improvement experience; Lean/Six Sigma experience preferred
Ability to provide leadership in a fast-paced, changing environment
Highly PC literate
Advanced use of MS Office suite; Project, Access, Excel, Visio, PowerPoint and Word
Excellent organizational management skills; ability to manage deliverables on multiple projects simultaneously
US Citizenship or Permanent Residency (green card) is a prerequisite for this position
Must pass an extensive background check (renewed every 5 years)
3-5 years experience in Public Sector required
Bachelor Degree preferred
High school diploma or GED required
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US
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