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Company and SIS NY IT is looking for a Production Support Manager to support the Capital Markets business and applications. Understanding of Murex, Phase 3 – FIS, Calypso, MarketAxess, etc. and their usage in Front Office, Middle Office and Operations space. The ideal candidate will have had hands-on experience supporting Traders, Trading Assistants, Sales, Middle Office and Operations personnel. Should have knowledge of Fixed Income products and systems used in Pricing, Mark to Market, Distribution, Risk and Settlement. Has the ability to clearly articulate issues to senior management, institute a production support model and hold support calls.
Ability to lead a team of Support staff to deliver best service to clients.
Provide user and application support for Fixed Income systems
Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Act as a liaison between business users, operations and internal technology groups.
Participate in application releases, from development, testing and deployment into production.
Perform post release checkouts after application releases and infrastructure updates.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Ensure all productions issues are logged and updated as per the Support team policies and procedures
Effectively share information with other support team members and with other technology teams
Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy.
To be considered eligible for internal posting, Company employees must meet all of the following eligibility requirements:
Completion of at least one year of active service in Company
Be in “Good Standing”
Please click here to see the full policy - Company website-Company website
At Company, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.
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