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At Macy’s, our Product Management teams build and define digital products that allow Macy’s customers to shop seamlessly across channels and for our colleagues and vendor partners to work efficiently and effectively – all driving toward delighting our customers, driving colleague engagement, and maximizing business KPIs. Product Managers define the most critical user problems to solve, impact of target business outcomes and a vision for how we can leverage technology to solve those problems, drive those outcomes, and maximize ROI of our invested capital. Product Managers leverage their passion for building great products by partnering with tech, analytics, UX, and functional/business SMEs in an Agile & Lean product delivery environment throughout the entire product lifecycle – from strategic planning through tactical execution and post-launch measurement. Perform other duties as assigned.
This Product Manager role will lead our efforts for Allocation, focused on defining and prioritizing the business problems to be solved through JDA’s Allocation and A3 Allocation modules.
Responsibilities include, but are not limited to:
User centered ideation & discovery
◦ Customer research to develop empathy, identify critical problems to solve, expectations, behaviors, mental models, decision-making approach, etc.
◦ Business stakeholder interviews to understand operational complexities, strategic objectives and plans, impacts and considerations, etc.
◦ Analysis of quantity & quality data (internal and external) to aid in prioritization.
◦ Analysis of competitive landscape, and recommendation for positioning within.
◦ Analysis of industry trends and emerging opportunities, and how they are shifting customer expectations.
◦ Technology partnership to evaluate technical constraints, complexities, & capabilities.
◦ Financial modeling for ROI analysis.
◦ Strategic roadmap development – near & long term vision that will drive iterative value.
◦ Storytelling & socialization of product – with business & technology stakeholders.
User centered scope definition & prioritization
◦ Use cases, journey mapping, and hypothesis development.
◦ Breaking down product vision into a release strategy (slices of scope that allows us to deliver iteratively minimizing tech risk, getting user validation sooner, test & learn, delivering value sooner - for customer and business).
◦ Analysis of quantity & quality data (internal and external) to drive alignment around prioritized problems to solve, outcomes to drive, rather than merely a list of features.
◦ Partnering with UX to define IA (information architecture) and CS (content strategy) of new/changing user experience.
◦ Identification of KPIs, engagement & operational metrics for each slice of scope.
◦ Navigate complexities of cross-brand/cross-channel/cross-division/cross-functional stakeholder landscape - leveraging expertise and driving alignment & engagement amongst sponsor, business owner(s), working group, and other senior stakeholders.
◦ Interviews, facilitation of working group, 1:1s, group showcase forums, etc. – driving alignment and uncovering operational and organizational impacts, coordinating business readiness activities, considering business process impacts & dependencies, and driving product training & transfer of ownership.
Agile product delivery
◦ Partners with Iteration Manager, Tech Lead, QA, and engineers to continuously improve and maximize output of delivery team.
◦ Effectively builds & prioritizes user stories for each iterative delivery – partnering with UX, tech, QA, business SMEs to deliver each.
◦ Maintains outcome focus by adjusting product roadmap, release strategy, & scope priorities based on realities of an agile environment – constantly uncovering more information in technical, business, customer, and data areas.
◦ Partners with analytics team to develop & implement test strategy to validate key hypotheses at appropriate, iterative points in time throughout iterative delivery.
◦ Measures impact of product post-launch (engagement & operational metrics & KPIs) - leading to sound recommendations for continued investment, or pivot.
Regular, dependable attendance and punctuality.
An ideal candidate will:
Start with why, not what. Have a curious nature and strong critical thinking / problem-solving abilities. Possess technical and business acumen. Be comfortable developing, articulating, and defending a point of view to different audiences at all levels within the organization. Have a strong point of view, weakly held. Be an effective communicator who tailors messages based on audience, environment, and context. Be adept at storytelling and distilling complex concepts into simple messages. Have strong functional and domain expertise – within omnichannel retail. Be agile and adaptable. Value perspective and seek the “right” answer vs. “being right”. Demonstrate the ability to influence, rather than rely on direct authority. Be self-driven. Be passionate about building great customer experiences.
Bachelor's Degree, MBA or degree in Supply Chain Management and/or Logistics a plus, and 3+ years of Product management experience or an equivalent combination of education and experience.
3+ years of Product Management experience.
3+ years of Retail Supply Chain experience.
A3 allocation experience is a plus.
Functional experience in at least one of the areas listed below:
Well-developed communication skills, experience communicating effectively to a wide variety of audiences across locations, experience levels and business areas in person, via email and utilizing video and collaboration tools.
Ability to read, write, and interpret business and technical documents.
Demonstrable presentation and interpersonal skills.
Strong analytical skills and proven experience using data to make informed decisions.
Ability to flex between strategic thinking and tactical execution; balance multiple priorities simultaneously.
Strong prioritization and negotiating skills.
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items under 10 pounds.
Ability to work a flexible schedule based on department and store/company needs.
Macy’s Inc. is one of the nation’s premier retailers. With fiscal 2016 sales of $25.778 billion and approximately 140,000 employees, the company operates more than 700 department stores under the nameplates Macy’s and Bloomingdale’s, and approximately 125 specialty stores that include Bloomingdale’s The Outlet, Bluemercury and Macy’s Backstage. Macy’s, Inc. operates stores in 45 states, the District of Columbia, Guam and Puerto Rico, as well as Company website, Company website and Company website. Bloomingdale’s stores in Dubai and Kuwait are operated by Al Tayer Group LLC under license agreements. Macy’s, Inc. has corporate offices in Cincinnati, Ohio and New York, New York.
This job description is not all inclusive. In addition, Company, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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