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Immediate Job Opportunity
Principal Technical Account Manager - High Tech
Would you like to join one of the fastest-growing organizations within Company Web Services (AWS) and help customer of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Principal Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to large Fortune 500 and multi-national organizations.
As a Principal Technical Account Manager, you will directly influence how our largest and/or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 20% or more as needed.
Role and Responsibilities
Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform
Explain transformational concepts to executive decision makers and influence their technology strategy
Mentor and role model for your colleagues
Keep your technical skills honed and develop new ones, to make strong contributions in the technology community
Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances
Build an understanding of enterprise technology adoption
Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results
Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact
The Principal TAM is the quintessential centerpiece of value to our Enterprise Support Customers. If you wish to be at the forefront of innovation, come join us!
9+ years of technical engineering experience
Experience in operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Bachelor’s Degree in Computer Science, Math, or related discipline required, or 11 years of equivalent work experience
3+ years of customer facing experience leading IT transformation
Internal enterprise or external customer-facing experience as a technical lead
Experience architecting and operating solutions at scale
Experience (5+ years) with one of the following technologies: Company or other Cloud Technologies, Account Governance, Big Data, Compute, Containers, Contact Center, Databases, DevOps, Networking, Storage, VDI/WorkSpaces, Video/Data Streaming, etc.
Meets/exceeds Company’s leadership principles requirements for this role
Meets/exceeds Company’s functional/technical depth and complexity for this role
10+ years of technical engineering experience
Experience in operational parameters and troubleshooting for five (5) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
3+ years leading large technology projects with multiple contributors over many months
Experience presenting and influencing technology strategy with executives through developers
Experience managing large scale environments including escalations, incident, problem, and service availability
Experience working as a technical leader that has personally brought material change to an organization
Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
Professional experience architecting and operating solutions built on AWS and/or other cloud offerings
Experience in information security and risk management including compliance, authentication, federation, encryption, and network security
Written communication skills including publicly available white papers or other documents
AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business
Advanced Degree (MS, PhD)
Company is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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