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Platform Client Services Manager
Entertainment & Media Industry Company
London, , United Kingdom
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We are seeking to hire an energetic, passionate and digitally savvy individual to join our Client Services Team in the U.K.
The Platform Client Services Manager is responsible for managing all clients and partners who fall into the media platform/publisher/sell side of the marketplace. This will include managing the integrations, implementations and day-to-day relationships across all strategic distribution and revenue partners. Platform CSMs will also be responsible for identifying and building custom processes, as well as conducting internal and external training sessions, to help scale support and drive adoption of IAS partner solutions.
Responsibilities
• Manage day-to-day relationships with Platforms (like DSPs, DMPs, SSPs, etc.), Publishers, Ad Exchanges and Ad Networks
• Support and manage API/SDK and custom integrations with Platform/Publisher clients across all IAS products
• Review and evaluate partner/platform performance metrics across all direct Advertiser/Agency business and direct partner/platform business
• Prepare partner reports and presentations with insights derived from diagnostic reporting results and participate in presentations to senior level internal and external stakeholders
• Manage implementation and technical troubleshooting of new and existing client implementations across both internal teams and key client contacts
• Cultivate positive and effective relationships to help drive process efficiencies and increased adoption of IAS solutions
• Collaborate with Sales Engineering, Product and Business Development teams to identify and capitalize on new business and growth opportunities with existing clients
• Leverage problem solving and critical thinking skills to proactively identify and fix potential implementation and integration issues
• Act as a partner advisor by taking a consultative approach to strengthen and grow a platform partner’s position in the marketplace
Requirements
• B.S. or B.A. in business, technology or related field
• A minimum of 4 years’ experience in a client-facing role at an online media company, digital agency/trading desk, sell-side partner in the digital media eco-system
• Excellent verbal and written communication skills
• Positive, professional demeanor and experience leading conference calls and in-person presentations
• Comfortable working with large data sets to identify trends and other key insights
• Demonstrated success working in a fast-paced business environment
About Company
Company (IAS) is a global technology and data company that builds verification, optimisation, and analytics solutions to empower the advertising industry to effectively influence consumers everywhere, on every device. We solve the most pressing problems for brands, agencies, publishers, and technology companies by verifying that every impression has the opportunity to be effective, optimising towards opportunities to consistently improve results, and analysing digital’s impact on consumer actions. Built on data science and engineering, IAS is headquartered in New York with global operations in ten countries. Our growth and innovation have been recognised in Inc. 500, Crain’s Fast 50, Forbes America’s Most Promising Companies, and I-COM’s Smart Data Marketing Technology Company. Learn more at Company website.
To learn more about us, please visit Company website
Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
EEO/AA/M/F/Disabled/Vets