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A career in our Customer Marketing practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analogy mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences. Our team helps clients take advantage of the most important digital trends and tools to integrate sales, service, and operations in a way that leads to measurable business results. As part of our team, you’ll help clients develop marketing strategies and operating models, portfolio and brand management, and improve their channel strategies.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at Company needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the Company Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Company Professional skills and responsibilities for this management level include but are not limited to:
Pursue opportunities to develop existing and new skills outside of comfort zone.
Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
Coach others and encourage them to take ownership of their development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Focus on building trusted relationships.
Uphold the firm's code of ethics and business conduct.
Minimum Degree Required:
Minimum Years of Experience:
Demonstrates extensive knowledge of the latest trends in marketing and/or brand effectiveness, sales and marketing measurement, loyalty and retention, marketing operations transformation, media/trade spend effectiveness, and marketing technologies.
Demonstrates proven extensive knowledge of success managing marketing operations to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets.
Demonstrates proven extensive record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new opportunities.
Demonstrates successful interactions with senior management in client organizations, especially within marketing in the customer space. Prior experience in a consulting role within a managerial capacity.
Demonstrates proven extensive abilities and success managing a team around efforts identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and, preparing or coordinating complex written and verbal materials.
Demonstrates thorough management abilities as a leader of a project team that include the following:
Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members;
Leveraging marketing knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others;
Demonstrating self-motivation and responsibility for personal growth and development while mentoring junior members of the team;
Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks;
Drafting and presenting PowerPoint presentation decks.
All qualified applicants will receive consideration for employment at Company without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. Company is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
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