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Partner Services Support Advisor (Italian Speaker)
Fashion Industry Company
Porto, , Portugal
Job Details - this job has expired, please see similar jobs below
Description
Key Responsibilities
• Manage and follow through on all needs (to and from boutiques) with speed and effective result
• Ranging from Production/Logistics/Photography (administrative and courier)
• Answer queries from partners liaising with relevant teams for resolutions
• Order management working with Customer Service, Courier or Operations teams
• Drive KPIs daily, and effectively follow up with 3rd parties
• Liaison with Customer Service team in order to optimize customer satisfaction
• Proactively identify best practices and support on processes implementation
Key Skills and Experience
• Minimum of one year of experience in commercial, service or office roles, preferably in retail/customer relation environment
• Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
• Must be organized, detail-oriented and proactive, with an aptitude for process optimization
• Strong inter-personal skills and articulate both in verbal and written communication
• Proficient user of IT systems, both customer service specific and MS Office
• Fluency both written and verbal in English and Italian is mandatory.