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Benefits eligible position, 30 hours/week. Days and hours may vary based on branch need. Requires the ability to travel for training.
Provides industry leading service while facilitating customer transactions and the referral of bank products and services within the transactional role of the Branch or Financial Center. Is proficient in Federal Banking Regulations, internal controls, policies and procedures and Bank products. Embraces, promotes and is accountable for delivering Company’s superior customer experience program. Encourages customers to use self-service banking solutions including: ATMs, on-line and mobile banking to enhance their service experience. Prepares and maintains accurate records and balances all daily transactions. Promotes banking services and directs customers to appropriate employees or departments for specialized services.
Assist clients with transaction needs and accurately performs Teller transactions in accordance with bank policies and procedures. Issues negotiable instruments, completes Currency Transaction Report's when applicable and adheres to all audit, assessment and compliance policies/procedures and standards. Maintains good working relationships with fellow employees to ensure teamwork within the Branch or Financial Center and through the bank.
Accountable for the referral of products and services at the Branch or Financial Center. Recognizes, demonstrates and follows-through on referral opportunities. Utilizes open ended questions and effective listening skills to generate a two way conversation and identify customer needs across all product and service lines, not limited to deposit and credit products, in order to achieve assigned goals. After identifying needs, introduces customer to appropriate Branch or Financial Center sales employee or business partner.
Responsible for compliance with applicable regulations, operational and security policies and procedures and all risk management elements associated with the position and as defined by management.
High School Diploma or equivalent experience. (Preferred)
6 to 12 months Customer service experience. (Required)
6 to 12 months Customer service and/or cash handling experience in financial services, retail sales, or a similar goal-oriented environment. (Preferred)
Company (“Company”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Company will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.
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