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The Operations Team Associate is part of the operations team that performs non-selling duties to support the selling function of the store. The Operations Team Associate position is non-exempt, and schedules can include nights and weekends. The Operations Team Associate reports to the Operations Team Manager. The Operations Team Associate is part of the operations team that performs non-selling duties to support the selling function of the store. The Operations Team Associate position is non-exempt, and schedules can include nights and weekends. The Operations Team Associate reports to the Operations Team Manager.
Presents merchandise consistent with merchandising standards
Ensures the timely floor setup, including pricing and signage for sales sets, promotional events and seasonal business activity (excluding shoes and cosmetics)
Ensures direction of playbook and seasonal merchandise meetings
Maintains floor and stock areas consistent with store standards
Works as directed by the Operations Team Manager
Core Store Operations
Performs the process of unloading and sorting merchandise cartons received on trailers.
Moves new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely
manner utilizing equipment such as rolling flats, carts and z-racks.
Processing and product Placement:
Performs merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor.
Applies sensor tags per company standard.
Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction.
Price Change and Sale Set function/ Merchandise Return process
Performs the execution of all types of markdowns on the sales floor. Sets sales and national ad events.
Performs the pulling and processing of transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise.
Responds and communicates price change inaccuracies and signage issues to the OTM
Maintenance & Housekeeping
Removes packing materials from processing drop zones. Bails cardboard and prepares plastic
Ensures the cleanliness of the sales floor and the receiving area following processing on truck days.
Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, fitting rooms and office areas. (Not the case in all stores)
Maintains a safe shopping and working environment
Exhibits a warm and friendly demeanor when helping customers
Greets all customers and insures that there needs are met
Adheres to Company’s dress code policy
The OTA is expected to assist with floor tasks to the overall benefit of the store, particularly during times of peak demand periods, including but not limited to:
Supports the store’s focus on Relentless Customer Care
Support the store to achieve Company Rewards goal
Ability to ring the register
Education / Experience Requirements:
Position Contribution Level:
Minimum Education & Experience:
High school diploma or GED preferred
Preferred Education & Experience:
High school diploma or GED preferred
Knowledge / Skills Requirements:
Ability to use computer keyboard, standard telephone and other related business equipment
Ability to lift between 10 and 72 lbs. at floor level and/or team lift when necessary
Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks
Ability to stand for long periods of time
Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
Ability to work at a safe and steady pace
Operations Team Manager
For reasonable accommodation information for an ADAAA qualified disability please see Company Associate Handbook for policy and procedures.
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