Ops Specialist- FT Pay Proc: responsible for the processing of manually initiated wire transfer instructions as well as repairing electronic instructions that do not straight through process. These wire transfer may be in USD or a foreign currency. The position entails understanding industry wide payment formatting conventions (SWIFT) as well as Company’s own processing systems and requirements. The specialist will need to be able to interpret instructions in order to differentiate between the various types of money movements (ex. payments from expects). Timeliness and accuracy are key traits needed to succeed in this position.
List and describe this position’s key responsibilities in concise, comprehensive statements. Address what the position holder does to achieve the position’s main purpose. Also check the approximate amount of time spent on each Area of Responsibility. Time should be expressed relative to 100%.
Note: These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.
Help text - (guidance notes and examples) is available for the Area of Responsibility and/or Key Activities/Elements. Click in the grey box, then press F1.
Area of Responsibility Key Activities/Elements % Time Spent
1. Process Transactions
The specialist will use Keystone to process instructions received via fax. Since all transactions require duality, they will either be the person entering the item or verifying the item in Keystone.
The specialist will also need to continuously go into repair queues within Keystone to fix items which did not STP and enable them to be processed by the system. Similar to fax instructions, the specialist will either be the person repairing the item or verifying the item.
The specialist will be required to interpret fax instructions as they are received in various formats in order to be able to process them in Keystone. Not only do clients use different fax templates, but the specialist will need to be able to identify between payments, book transfers, expects and amendments. They will need to be able to accurately pull information from the fax. These faxes range from straight forward with little interpretation needed to complex where a knowledge of other departments or industry practices may be needed.
The specialist must be able to work in a team environment as all instructions require two people to complete the item. Communication within the group is key in order to get instructions processed before market deadlines.
While the specialist may concentrate on either USD transactions or Non-USD transactions most of the time, they will need to be flexible as resources are moved around to accommodate volumes and ensure items are processed in timely manner.
The specialist must process items accurately (i.e no errors) and within established timeframes to be successful.
Within Fircosoft, the specialist will need to review transactions and determine if the item should be referred to Compliance or if it is a false hit within regulatory requirements.
The specialist needs to ensure that transactions are reviewed in a timely manner but without sacrificing quality or putting the firm at risk.
3. Problem Resolution
When unclear instructions are received via fax or electronically within Keystone, the specialist should research the item and look to resolve the issues.
The specialist should feel comfortable escalating items to their supervisor as appropriate in order to reduce risk and ensure the correct steps are taken to resolve the issue.
From time to time, the specialist will receive emails or phone calls from other Company departments. They need to communicate professionally and provide quality answers.
5. Process Improvement
Specialists should question inefficient processes and make recommendations to their supervisor on how to improve the process.
6. Risk & Control
All specialist must adhere to firm policies particularly those related to Funds Transfer and department procedures.
Provide quantitative and qualitative information related to the position’s scope and job impact. If not applicable, indicate N/A.
Help text - (guidance notes and examples) is available – click in the red box and press F1.
KNOWLEDGE, SKILLS AND ABILITIES
Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this position.
Help text - (guidance notes and examples) is available – click in the grey box and press F1.
Education level and/or relevant experience(s) -
BA/BS degree or equivalent work experience
Knowledge and skills (general and technical) -
Demonstrated PC skills
Ability to identify, escalate and resolve a problem
Ability to communicate professionally through effective verbal and written sills
Ability to work in a team environment
Ability to meet deadlines and work under pressure
Ability to multi-task
Other requirements (licenses, certifications, specialized training, physical or mental abilities required) - Professional client service skills
Understanding geography, indentification of major cities and their country
Good with numbers
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.