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The Operations Support Specialist will be responsible for overseeing work order tickets in CMMS for services including, but not limited to electrical, HVAC, plumbing, fire safety equipment, security systems and building hardware or other projects as needed.
Duties include but not limited to:
Answering phones and overseeing central mailbox
Assigning work order tickets for multiple services in CMMS
Ordering and inventorying uniforms and supplies
Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring operating standards.
Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees.
Monitor and enforce Company Quality Assurance/Quality Improvement standards.
Ensure unit staff has sufficient equipment and materials to perform their jobs and meet goals and deadlines.
All other duties as assigned
Bi-lingual preferred but not required
The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree or equivalent experience
Company is an EEO/AA/Minority/Female/Disability/Veteran employer.
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