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At Company, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Gateway Operations Manager has complete responsibility for inbound, outbound and ramp operations or a functional process responsibility within the Gateway on a specified shift or across multiple shifts.
Lead and manage the outbound, inbound and ramp operations within the Air Gateway
Responsible for the overall safety, quality and performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Walking in the building and around area with great frequency; facilities are over a quarter mile in length
Must be able to stand/walk for up to 10-12 hours
Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation
A completed Bachelor’s Degree
Direct experience managing and leading an operation (Gateway, Warehouse, Ramp, Fulfillment Center, etc)
Experience with performance metrics, process improvement, and Lean techniques (how, when, who)
Candidates must be flexible to work weekends and/or overnight shifts regularly
Bachelor’s degree in Engineering, Operations, or a related field.
3 years of management experience in a manufacturing, production or distribution environment.
Experience in managing an operation lead process improvements though Lean process, Kaizen, and Six Sigma.
Previous facility launch experience with Company
You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it.
Strong verbal and written communication skills.
Enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
Proven track record of taking ownership and driving results.
Willing to relocate and travel to any of our gateways or regional air hub sites in the country with the assistance provided.
Interest in developing a long-term career through assignments in multiple operational buildings across the nation.
Company is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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