Operations Manager, Air Gateways

DESCRIPTION

At Company, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Gateway Operations Manager has complete responsibility for inbound, outbound and ramp operations or a functional process responsibility within the Gateway on a specified shift or across multiple shifts.

Responsibilities:

• Lead and manage the outbound, inbound and ramp operations within the Air Gateway
• Responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.
• This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Additional Job Elements:

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the building and around area with great frequency; facilities are over a quarter mile in length
• Must be able to stand/walk for up to 10-12 hours
• Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
• Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation

BASIC QUALIFICATIONS

• A completed Bachelor’s Degree
• Direct experience managing and leading an operation (Gateway, Warehouse, Ramp, Fulfillment Center, etc)
• Experience with performance metrics, process improvement, and Lean techniques (how, when, who)
• Candidates must be flexible to work weekends and/or overnight shifts regularly

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Engineering, Operations, or a related field.
• 3 years of management experience in a manufacturing, production or distribution environment.
• Experience in managing an operation lead process improvements though Lean process, Kaizen, and Six Sigma.
• Previous facility launch experience with Company
• You have the ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself and meet it.
• Strong verbal and written communication skills.
• Enjoy analytical work and using data to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
• Proven track record of taking ownership and driving results.
• Willing to relocate and travel to any of our gateways or regional air hub sites in the country with the assistance provided.
• Interest in developing a long-term career through assignments in multiple operational buildings across the nation.

Company is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation