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Chase Merchant Services is the global payment processing business for Company Chase & Co. Merchant Services is the world’s leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2017. Innovation through ChaseNet – a customized closed-loop proprietary payments platform, and Chase Pay - the firm’s new digital wallet that making mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud, and data security for companies large and small. Capable of authorizing transactions in more than 130 currencies.
Chase Merchant Services is the global payment processing business for Company Chase & Co. Merchant Services is the world’s leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2017. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.
Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.
We have opportunities in our Fraud group.
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.
We are looking for individuals with a passion for Fraud with the following skills:
Advanced Customer Focus
Take ownership of each customer while empathizing and prioritizing customer needs
Advanced relationship building skills
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions
Advanced Communication Skills
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Strong interpersonal skills
Advanced Problem Solving Skills
Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Strong decision making skills
Advanced experience researching and resolving customer issues
Advanced Analytical Skills
Critical thinker and ability to make independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Advanced Computer Skills
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
Our team members are dynamic they. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
High Security Access Hires: This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these
systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of
accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing
employment or assignment.
Watch a video featuring real employees who work in this type of role for insight into the skills that help them succeed and the experience they have working at Chase.
Minimum of three years of customer interaction or customer support experience strongly preferred, either by phone or face to face
Previous negotiation skills strongly preferred
Merchant Services experience a plus but not required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with advanced computer functions including MS Office suite
College Degree Preferred
Monday-Friday however weekends when needed
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