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At Company website, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our Company website team. Who knows? Your next big idea may just change the future of retail!
Product Manager, Browse Performance is responsible for driving digital and e-commerce products. Product Managers will also support in-depth business reviews, present to senior management, and partners with the Technology, Design, and Operations teams. Must be able to work at the strategic level (generating bold and innovative ideas for business growth in their own area of responsibility) and at the tactical level (analyzing data, solving problems). The Product Manager will help monitor and drive the business on all aspects of demand, customer experience, and conversion. He/she should be passionate about the customer and the E-commerce industry and must have proven analytical capability and the ability to multi-task and thrive in a fast-paced environment.
This Product manager will specifically focus on the browse performance of the site. Product Manager understands the end-to-end functionality of the site and customer journey, they provide performance impact on key pages and develop capabilities to improve the page load time on various pages positively improving our customer experience hence improving conversion and revenue.
Major Tasks, Responsibilities, and Key Accountabilities:
(40% of time): Planning and Alignment:
Drives features through partnership with engineering and design teams
Proposes strategic and tactical initiatives to improve their designated components of Company website
Influences key stakeholders in engineering, UX, design, and operations to obtain buy-in for business case
Prioritizes feature tradeoffs between business and customer need, as well as added value
Identifies and assesses value of technology licensing with new vendors to deliver innovative customer experience features
Partners with internal and external stakeholders to gain cross-functional support and goal alignment
Applies a thorough understanding of the E-commerce industry, its seasonality, and global business trends/events
Continually monitors competitor and industry developments
(40% of time) Delivery and Execution:
Defines measures of success with business, customer, and technology metrics for process improvements
Creates business requirements and drives improvements to customer-facing site features, back end systems, and new business models
Conducts financial analysis to create business case for new opportunities
Translates research results into usable customer features
(20% of time): Research and Data Analytics
Analyzes customer needs and market trends to drive site features and enhancements that provide Company online customers with an unparalleled shopping experience
Investigates specific areas of the customer experience and develops fact-based recommendations to improve customer experience
Monitors, analyzes, and reports on performance needs
Nature & Scope:
Position typically reports to Sr. Manager, Product Management
No direct reports
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through Bachelor’s degree
Years of Relevant Work Experience:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
MBA or Masters preferred
5-7+ years (i.e., technology, ecommerce, consulting)
Previous experiences within a consumer goods or retail company
Experience with site-speed improvement on ecommerce sites
Experience in understanding Browse, JS, tags, ensighten or similar framework to understand the browser performance of the website to improve them
Familiar with consumer behaviors, web marketing, online user experience concepts, practices, agile, business models, and programs
Experience with web analytics software (i.e., adobe web analytics, google analytics, etc.)
Quantitative and qualitative analytic skills
Experience with MS Office (Word, PowerPoint, Excel)
Exceptional interpersonal, communication (verbal and written), cross-collaboration, and team skills
Basic understanding of statistics and probability
Knowledge, Skills, Abilities and Competencies:
Decision Quality: Makes reasonable and timely decisions under difficult and/or urgent circumstances that address root causes of problems. Gathers and analyzes relevant information from several sources and necessary persons. Builds consensus around recommendations, especially when conflict exists. Assists others in problem solving and decision making. Follows up on results and provides feedback for analysis.
Plans & Aligns: Stays focused on plans, but makes adjustments when changes or unexpected events occur. Aligns own group’s work with the activities of other workgroups across THD. Ensures that plans address the main risks and provide appropriate contingencies. Looks to the future and determines the main resources required to accomplish goals; takes adequate steps to obtain them.
Ensures Accountability: Holds self and leaders accountable for setting and meeting agreed upon commitments. Establishes and actively seeks input from formal feedback loops designed to drive accountability. Uses key indicators and processes to monitor the organization's performance against goals.
Manages Conflict: Settles differences in opinion involving self and others or other in productive ways with minimal noise. Considers the perspectives of others and approaches objectively, defending own opinion, flexing to another's, or suggesting some combination of both as appropriate.
Drives Engagement: Drives to do one's best; encourages others to do so. Makes group members feel as though their contributions are important. Invites input and shares ownership and visibility. Structures work so it aligns with associates' goals and motivators.
Collaborates: Partners with others on or across groups or areas as expected. Effectively represents and balances own and collective interests when collaborating others. Credits others for contributions and accomplishments.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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