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Discover your opportunity with Company (Company), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Under guidance of management, assist assigned staff and/or processes. Provide leadership to direct and indirect reports that support the Bank's strategic goals and objectives. Direct reports typically include exempt and non-exempt level staff. Establish and monitor objective, measurable performance standards for direct and indirect reports. Appraise performance of direct reports and review/approve appraisals prepared by subordinates. Evaluate workflow, and implement improvements, Ability to work independently to accomplish day-to-day activities and multiple projects as assigned by management. Ability to be creative in accommodating unusual structure and to exercise discretion when policy is not clearly defined. Ensures accurate, efficient and optimal quality of service to all business units and customers. Responsible for prevention and control of risk to the Bank by managing daily activities, monitoring performance, and providing guidance, training and development to the documentation team.
Responsible for managing the review of credit documents of all levels of complexity, providing a high standard of service while adhering to regulatory requirements and Bank policy and procedures.
Responsible for managing the Borrower-in-Custody (BIC) collateral pledge program with the primary objective to increase the value of the Bank pledge pool to the Federal Reserve Bank of New York by identifying new loans needed to enhance eligibility and maximize the Bank’s liquidity.
Responsible for comprehension of regulations associated with the Federal Reserve Bank requirements, syndicated credits, commercial and real estate loan documentation (e.g. Regulation U, H, etc.).
Understands and interprets the Loan Documentation Manual, Credit Policy Manual, Credit Related Policy Manual, and other related manuals.
Understands and interprets the Outside Counsel Policy for Credit Matters.
Responsible for comprehension of different types of collateral.
Responsible for quality control of documentation, monitoring progress and reviewing work completed by the units/teams.
Identify opportunity to streamline workflows and processes to reduce errors, increase controls, and ensure maximum productivity and efficiency.
Responsible for UAT testing and serve as the Business Continuity Liaison for the BIC Program testing.
Maintain daily tracking logs and ensure that staff keeps accurate records.
Ensure service levels and quality control standards are met consistently and update assignment lists.
Ensure proper coverage via appropriate staff scheduling control.
Point of contact to resolve system issues; escalate as needed to management or IT help desk. Communicate with the front business Line(s) The Federal Reserve Bank and other service providers to exchange information and resolve non-routine problems.
Must have ability to offer alternative suggestion when issues arise and able to take appropriate action when under pressure.
Production Management 60% -
Provide oversight and direction to exempt and non-exempt staff.
Ensure that staff is scheduled and work is assigned to ensure that all processing deadlines and service levels are consistently met.
Work with management and direct reports to develop and implement objective, measurable productivity and quality standards for staff and/or processes managed.
Human Capital 10% -
Responsible for interviewing, hiring, performance counseling (including preparation of counseling memos and annual performance appraisals).
Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
Customer Service 20% -
Ensure that direct report work units consistently provide the highest possible level of customer service to both internal and external Bank customers.
Work with direct reports to review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to senior management.
Effectively communicate with internal and external customers to resolve customer service issues/problems. Work with senior management to help resolve customer complaints.
Risk Management 10% -
Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times.
Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.
Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary.
Drive work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.
Strong leadership skills; has taken or participated in leadership training classes.
Ability to interact effectively with account officers, auditors, the Federal Reserve Bank and other Bank personnel.
Comprehensive knowledge of all standard and complex outside counsel documented credits. Thorough understanding of legal issues, Bank policy and regulatory requirements.
Ability to analyze and resolve difficult loan documentation requirements.
Ability to anticipate, plan and prioritize team's workflow to meet service level standards of the Commercial Loan Documentation Center.
Ability to work effectively in team environments.
Strong work ethic, ability to make decisions, & work under tight deadlines.
Ability to analyze and 3-5+ years of management experience required.
College degree with 7+ years of related on the job experience preferred.
Some experience in employee development processes.
Knowledge of Bank systems and advanced knowledge of PC software programs in Windows environment.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
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