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As a Technical Account Manager (TAM), you will build and maintain relationship with Company's customers that have real passion for technology and the opportunities that it can bring to our life. At those customers, you will be a major focal point for everything that is related to Company for different teams and levels from the most technical to the most senior executive. You will escort and guide them in their journey to be market leaders by using newest and most advanced technologies in information technologies.
You will also play a key part in representing your customers in Company, sharing their experience and wishes with the account teams, support and product managers, helping to draw the shape of our products and contribute your point of view for our shared success.
Be there for your customers. Help them to build their business for success and transform from customers to partners to the digital journey
Like to think out of the box? Use your skills to help your customers to take the technology to the limit and utilize all that our products can give them. Our customers love to see their investment being fulfilled and you will make sure that they do.
Help the customer to translate business requirements to technical solutions by building knowledge and understanding of the possibilities presented by different platforms.
Do you like connecting with people? Be the messenger that breaks down the corporate silos between different technical teams and business teams using simple language and personal skills.
When troubles come the TAM’s rise! Not everything always goes smooth. At those points, you will take leadership on the situation and help everyone to get back on track.
[Insert additional Responsibilities - Please See Regional and Functional Requirements]
Basic consultative experience
Basic vSphere Platform knowledge
Strong communication skills, presentation and interpersonal skills
Effective at working independently and in a virtual team setting
Local language native speaking and writing
Ability to speak and write in English fluently
Desirable skills and Education
Limited field experience or IT professional expertise
Is developing their IT skills, is familiar with the principles but is inexperienced with the practice.
Can speak with technical leaders; Listens with openness and interest to obtain and understand critical information that is stated / shared.
Can successfully uncover customers' immediate/urgent issues or business challenges.
Able to articulate customer specific deliverables, expectations, and timelines.
Is keenly interested in technology, likes to learn about new products and trends in the industry.
VCP - Company Certified Professional 5 or greater certification preferred
So, if you have real passion for people and technology come and help us change the world for our customers and their customers!
This job requisition is not eligible for employment-based immigration sponsored by Company.
Company Overview: Company, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at Company website.
Equal Employment Opportunity Statement: Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics. Company encourages applicants of all ages. Company will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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