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Under the general direction of a department manager, you will be responsible for supervising the day-to-day activities related to mortgage loan processing.
Responsibilities May Include
Providing supervision and guidance to employees in assigned area(s); managing their work flow and ensuring timelines, quality, and service expectations are met.
Interfacing with other departments, regions, vendors, agencies, etc., to resolve support-related issues.
Communicating new policies, procedures, and products to staff.
Maintaining a high level of customer service both internally and externally.
Providing ongoing training, coaching, motivating, and team building of support staff.
Recommending hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff.
Approving employee time records, work assignments, vacations, sick pay, etc.
Other duties as assigned.
Working from Home: Employees who are successful in this role have the opportunity to earn weekly work from home days, HOWEVER, this position is NOT (and cannot) be a 100% telecommute/remote job. Eligible candidates MUST be able to commute to the Richfield, Minnesota office on a weekly basis.
Location of our Office: While we are currently located in Richfield, Minnesota (near the Best Buy Headquarters building), our office is expected to eventually move to Hopkins, Minnesota (likely this year). When our department officially moves to Hopkins you will still be expected to work in office at this new location, so please consider your commute to both areas when applying.
Bachelor's degree, or equivalent work experience
Four or more years of business-related experience
Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
Strong decision-making, analytical and problem-solving skills
Good organizational and project management skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Basic knowledge of human resources policies and programs
Effective interpersonal skills
Ability to thrive in a team environment and effectively lead individuals
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