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ESSENTIAL DUTIES & RESPONSIBILITIES:
Ensures that customer service and profitability are not mutually exclusive, by tailoring the processes and decision making in their area of responsibility to produce the optimal combination of those two priorities
Ensures that the Mortgage Division’s credit philosophy and productivity goals are in sync with holding company efforts by taking personal responsibility for the success of the division and the Bank
A selfless approach to team work is required
Understands and manages the expenses associated with the operation of the department/function for which the manager is directly responsible
Exhibits and maintains excellent knowledge and understanding of the mortgage process and is fully capable of interpreting and implementing changes in guidelines, regulation and procedure.
Works closely with management team to develop any needed changes in policy or procedures that enhance customer service, increases productivity or reduces risk to the division and Bank as a whole
Directly supervises one or more people and carries out supervisory responsibilities, in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Bachelor’s degree, formal training and two to four years related experience (or equivalent experience and success).
Ability to communicate effectively orally and in writing using the English language; Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents; Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; Ability to write speeches and articles for publication that conform to prescribed style and format; Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to learn or knowledge of Microsoft Office products including Microsoft Word, Excel, Access and Powerpoint; Ability to learn or knowledge of Outlook email program
Certificates, Licenses, Registrations
Various training and seminars are required as well as completing all HHC computer based training and compliance requirements successfully.
ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle or feel such as using a computer mouse or writing and talk or hear in person or on the telephone with other employees, supervisors and in some cases the general public and board of directors. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include distance vision, color vision and peripheral vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
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