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ABOUT THE JOB (JOB BRIEF)
The Mortgage Loan Processor Assistant reports to the Mortgage Loan Processing Supervisor and is responsible for obtaining necessary information to meet quality standards for completeness, accuracy and timelines established for the loan type. This individual will provide highly skilled support to a Loan Processor I and/or II. Reviews loan files for appropriate documents including credit report, updates title work, appraisal, final inspections, hazard insurance, flood certification and flood insurance if required. Will maintain and enhance personal knowledge of products and services as well as the laws, regulations and internal policies and procedures. Is able to interface effectively and professionally with clients, Loan Officers and branch referring partners. Provide quality customer service by answering questions for external and internal customers in a timely and professional manner.
ESSENTIAL JOB FUNCTIONS
Review all loan applications for accuracy, completeness and compliance
Image/index, review and submit completed files via the loan origination system to the underwriting department
Manage a time-line on all assigned loan files, ensuring the timely receipt of all required documents, following-up with the appropriate party, and scheduling appointments as necessaryDirectly communicate with Loan Officers, clients, service providers and branch referring partner
Provide exceptional service for both internal and external customers
Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
To assist with documentation collection and data entry
Must be able to work independently and handle multiple priorities
Other duties as required
Able to interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to insure efficient and timely workflow and perform related duties as required.
High school diploma or equivalent work experience required
Prior experience in residential mortgage processing on agency products is a plus but not required.
Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
Excellent written and verbal communication skills and ability to work in a team environment
Demonstrated ability to prioritize, multi-task, meet deadlines
Ability to network and interct with others to build internal relationships to foster team environment.
Proven success working in fast-paced, high volume environments
Precise attention to detail
Excellent organizational skills and follow through
Ability to handle competing priorities effectively and within established timeframes
High level of integrity and trust; must be a team player with a selfless attitude
Company's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Company is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Company provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name Company National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Company also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. Company is Member FDIC.
ABOUT THE BUSINESS:
Company Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. Company’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Company Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. Company Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.
Company is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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