Job Details – this job has expired, please see similar jobs below
Reporting to Mortgage Direct Channel Manager, the Mortgage Direct Sales Manager is responsible for managing a team of mortgage consultants focusing on coaching, training, pipeline management and supervision while maintaining a small pipeline of individual production.
Leadership (80%): Sales Manager leads and provides supervision for a team of 8-12 MCs.
Responsibilities include monitoring and coaching sales calls and ensuring phone calls are answered within standards established.
Sales Managers lead team in relationship management, sales and customer service and resolve escalations.
Sales Managers provide guidance and training for MCs with questions or complex loan scenarios, manage file quality and loan pipeline.
Other responsibilities include organizing and leading campaigns, contest and sales efforts and recognizing MCs.
Loan production (20%): Sales Manager is responsible for originating mortgage loans via inbound and outbound phone calls and web contacts in the Mortgage Loan Direct call center.
Using consultative selling, Sales Managers completes loan interviews over the phone with customers, leads and prospects and matches the Bank's mortgage products to needs.
Sales Manager is responsible for completing comprehensive loan application packages and submitting them to a centralized processing center.
Other responsibilities include cultivating referral relationships with the Bank branches to grow loan origination volumes.
5+ years of mortgage sales experience required. Call center experience preferred.
Bachelor’s Degree or equivalent preferred.
2+ years of supervisory or coaching experience required.
Self-starter and strong desire to achieve individual and team goals required. Comfort and ability to lead outbound phone sales is required.
Organization and time management abilities are critical for success in fast-paced call center environment.
This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Sign up and search through 50,015 curated jobs in the Finance & Investment Edition: