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Mgr - Market Research
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Are you looking to make a difference in a patient’s life? At Company, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
- Designs and implements enterprise level VOE market research strategies that helps people managers, people trainers better understand the needs of associates
- Serves as the subject matter expert for VOE research and employee attitudinal and behavioral research
- Maintains deep knowledge and expertise on SPSS analytical research software
- Reviews research briefs to understand objectives and consults on the design of surveys to ensure the data collected will facilitate the right analysis to generate findings that support the objectives
- Independently programs and tests surveys, including the development of call to action and thank you messages, uploads respondent data, and deploys surveys
- Integrates data from outside sources into Qualtrics and utilizes Qualtrics analytical tools to develop findings
Integrates data from outside sources into Qualtrics and utilizes Qualtrics analytical tools to develop findings
- Builds dashboards, provides training on optimal use, and continuously finds ways to improve data visualizations and incorporate new Qualtrics features within the dashboards
- Calculates required respondents to achieve desired confidence level. Checks and ensures data validity. Identifies when advanced analytical techniques are appropriate.
- Conducts analysis of Voice of the Customer data. Demonstrates strong proficiency with all Qualtrics analytical tools.
- Identifies and integrates secondary data sources into the VOC analysis in order to improve the specificity and actionability of the analysis, findings and recommendations.
- Demonstrates insightful quantitative understanding of a data set. Manipulates, analyzes and visualizes data to reveal trends in customer expectations and customer perceptions of Company’s performance. Identifies correlations in the data, including value drivers. Elevates key opportunities where improvement will have the greatest impact.
- Actively participates with the ExRD (Experience Research & Design) team in presentations and workshops where findings and recommendations to improve the CX are discussed and debated. Interprets VOC analysis and effectively communicates statistical concepts in way that makes it easy to understand and is not intimidating to non-technical audiences
- With the hands-on support of the Vice President of Market Research, and preferred partners, prepares findings reports for senior executives. Using Microsoft PowerPoint, develops reports with clear, compelling, and easy to interpret data visualizations along with a narrative that translates the data into insights that convey a story or distinct point of view.
- Becomes Company’s foremost expert use of Qualtrics, a best-in-class technology for research and analysis. Continuously improves proficiency in utilizing all aspects of the tool, particularly those related to analysis. May support the training other associates. Stays current on knowledge of new features/functionality and proactively brings ideas for how these can be applied to support the team’s goals
- Generates timely and concise communications appropriate for executive leadership to understand project status and pending issues.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Advanced degree (Masters) in data analytics, marketing research, and/or business
- 2-3 years of experience conducting data analysis within a marketing research firm, consultancy, customer experience team, or analytics organization
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong proficiency in the Qualtrics CX platform analytical tools (e.g. Text IQ, Stats IQ, Predict IQ) and analysis (e.g. conjoint analysis, key driver analysis, sentiment analysis). In addition, strong expertise in excel.
- Strong proficiency in methods of data collection and analysis
- Expert level PowerPoint skills to create clear, concise and graphically clean presentations, including the use of complex charts and tables.
- Strong analytical skills; able to extract actionable insights from large data sets, create impactful visualizations, and tell compelling stories through data.
- Demonstrate strong aptitude for working with data and statistics; skilled in running bivariate and simple multivariate statistics (e.g. very comfortable running a regression) and experience conducting conjoint studies preferred.
- Able to organize, plan, and implement projects of various size and scope with a high degree of attention to detail
- Communicates process, timelines, dependencies and other operational information effectively both orally and in writing. Effectively present findings, both orally and in writing; explains rationale without appearing defensive
- Able to present ideas, recommendations, and abstract concepts effectively, and influence at a peer level
- Resolves issues quickly and efficiently and understands when and how to escalate issues appropriately
- Solid teamwork and interpersonal skills
What Company offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit Company website.
Schedule
Full time
Affiliated Companies
Affiliated Companies: Company Drug Corporation
Equal Employment Opportunity
Company is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email ___@___(apply_to_show_email). We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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