Member Experience Mgr-Sams

Position Description

• Coordinates, completes, and oversees job-related activities and assignments
• Drives sales and creates budgets for sales, expenses, and wages
• Ensures compliance with Company and legal policies, procedures, and regulations for a facility
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
• Ensures membership growth
• Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required
• Increases and promotes quality of Member experience and engagement
• Manages Facility operations (for example, Front-end, Accounting, Membership Sales, Service Desk, Club Pickup, Maintenance)
• Models, enforces, and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community.
• Provides supervision and development opportunities for associates
• Works as part of the management team to ensure all opening and closing procedures are followed

Company Summary

What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, over 260 million customers and members visit our 11,695 stores under 59 banners in 28 countries and e-commerce websites in 11 countries. With fiscal year 2017 revenue of $485.9 billion, Company employs approximately 2.3 million associates worldwide. Company continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It's all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.