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The CRS Business Operations Department is searching for an individual with experience in understanding how to create requirements, establish systems infrastructure and processes to support cardholder terms and conditions as outlined within partner contracts. The role requires an understanding of complex pricing scenarios, data mapping and conversion experience, strong understanding of project management discipline, understanding of cardholder terms and conditions and an understanding of how to build and structure controls for sustainability. This position is responsible for working across the organization to lead pricing strategy development end-to-end for projects, support remediation efforts, new partner launches and new products. This person will assist in ensuring that testing and quality assurance activities are built effectively and issues that are identified are addressed, as well as troubleshooting issues that surface within the systems. This person will work closely with cross functional business teams to formulate and implement business recommendations and may report out to management, auditors and regulators on pricing functionality. This position works closely cross functional teams across Partner Management, Marketing, Business Project Management teams, Technology, Risk and Finance.
Responsible for pricing parameters to support projects, contract terms for partners, cardholder agreement infrastructure, provide insight on promotional constructs, review issues, determine pricing solutions and evaluate pricing strategy components within the systems
Contribute and have the ability to create project documentation to support pricing related activities such as creating business requirements, project plans, decision documentation, testing documentation, as well as process and procedural materials
Ability to analyze business requirements to ensure delivery of optimal solutions
Responsible for timely review, research and resolution of pricing -related issues that occur throughout Retail Services
Project management discipline and problem solving capabilities
Accountable for reviewing and evaluating pricing quality assurance testing and processes to ensure aligned with the appropriate governance controls; ensure issues are addressed as depicted by the service level agreements (SLA) and the controls are outlined within the Manager Control Assessment (MCA) processes
Support internal and external audits and walk-throughs as required
Ensure understanding and adherence to the regulatory requirements for the pricing -related activities
Understand critical data processes and technology components within the pricing processes; identifying critical gaps and/or opportunities
Support new partner onboarding; providing conversion and data mapping support
Develop strong, trust-based relationships with critical internal business partners
Key Collaboration Points:
In order to operate successfully within this role, this position will partner with the following teams:
Business Delivery (BPO)
Chief Marketing Officers
4-5 years of experience working within Credit Card industry and/or IT function in a large, matrixed, multinational organization; Private Label Credit experience preferred
Understanding of credit card data and credit card systems
Experience in system analysis and writing business and functional specifications
Knowledge of consumer financial services regulatory environment
Strong business acumen
Specific knowledge of private label/co-brand credit cards, commercial products (revolving and PROX); working knowledge of other consumer financial services products a plus
Demonstrated track record of collaboration across multiple, disparate internal business groups
Strong problem solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering
Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment
Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally
Demonstrated history of attention to detail and process orientation
Bachelor’s Degree in Business, Technology or a quantitative discipline or relevant business experience
Master’s degree preferred
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US
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