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Customer Success Group
Company, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Company. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
The Implementation Architect plays a critical role within Company, serving as a customer advisor that provides prescriptive guidance on their Company implementation. They apply their Cloud-specific product expertise and serve as the "Company voice" on design decisions, as well as the customer's guide to rolling out new Clouds.
5+ years of solution design experience, including technical implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility
Marketing Cloud Email and Marketing Cloud Consultant certifications
Marketing Cloud Developer, Sales Cloud Consultant, Service Cloud Consultant Certifications
3+ years on the Company application in a technical and/or functional role that has owned defining and delivering custom enterprise applications
Strong problem solving skills
Customer engagement/facilitation skills
Experience with Waterfall and/or Agile implementation methodologies.
Proven ability to analyze, design, and/or optimize functional or technical requirements.
Support customers and colleagues in rationalizing and deploying the Company application.
Strong communication skills, both written and verbal.
Ability to work independently and be a self starter.
Occasional travel to client site (average of 15%), but may be higher or lower based on the client engagement.
Bachelor's degree required in Computer Science, Software Engineering or in a related field.
Strong potential to continue to grow in career to higher levels of Advisor or other positions at Company website.
Advise customers in their needs related to deploying or optimizing their Company application, which can include technical and functional design reviews and input, project implementation guidance and deployment best practices, assessment of current application setup and health, and answering questions on the latest Company best practices.
Build trusted relationships with your select, designated customers.
Advise diverse teams, which can include customers their partner resources.
Learn and use Company’s Advisory team best practices.
Proactively search for ways to positively impact your customers’ success.
Support the Trusted Advisor reputation of Company and contribute to the customers’ high expectation and satisfaction
Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
2+ years consulting experience.
At least 2 of the following Company website product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 2 months:
◦ SFDC Certified Administrator (Requirement for Sales and Service Cloud IA)
◦ SFDC Certified App Builder (Requirement for Sales and Service Cloud IA)
◦ Sales Cloud Consultant (Requirement for Sales Cloud IA)
◦ Service Cloud Consultant (Requirement for Service Cloud IA)
◦ Marketing Cloud Consultant (Requirement for Marketing Cloud IA only)
◦ Marketing Cloud Email Specialist (Requirement for Marketing Cloud IA only)
Leader, who can communicate the value of Cloud features
High energy, outgoing, positive attitude and ability to motivate others
Results-driven, tenacious, drive to succeed in a fast-paced environment
Ability to learn quickly and adapt to change
Accommodations-If you require assistance due to a disability applying for open positions please contact Company website Recruiting Department.
Company website and Company website are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Company website and Company website do not accept unsolicited headhunter and agency resumes. Company website and Company website will not pay fees to any third-party agency or company that does not have a signed agreement with Company website or Company website.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Company will consider for employment qualified applicants with arrest and conviction records.
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