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Responsible for leading a team and management of various programs within HR Service Delivery. Manages personnel, processes and primary liaison with our Vendor partners for our enterprise wide Drug and Background program. Responsible for overall program development, deployment, and quality assurance. The Manager, TAOS Programs will work closely with leaders and business partners to identify opportunities to decrease manual processes and streamline protocols while optimizing our vendor relationship and delivery of services.
Manage various employee and customer programs including the Company Drug and Background program in support of HRSD’s vision, mission, and goals. Continually assess existing programs and processes to increase efficiency, reduce waste, and achieve a better candidate/customer experience.
Create & maintain all program documentation including project plans, process maps, work assessments, technology utilization, stakeholder updates, presentations etc. Work with key stakeholders to identify and schedule all work required to achieve and maintain program objectives.
Provide support to large-scale HCM implementation initiatives.
Serves as a program expert and resource; may handle routine and escalated issues.
Monitor, execute, and ensure quality of program deliverables. Proactively identify and analyze risks and provide recommendations to resolve issues. Stakeholder with senior leaders to manage proposed changes to program parameters.
Create clearly defined, and mutually agreeable success metrics for each new program or process. Establish a plan to track, monitor, and measure program success.
Collaborate effectively with others in order to execute tasks and fulfill key deliverables. Create and foster relationships with cross functional business partners to expand, enhance, or modify services to support departmental growth and efficiency.
Communicate at all levels of the organization. Provide timely updates on program milestones, accomplishments, and challenges.
Answers questions and recommends corrective resolutions to address employee and/or customer issues, complaints and inquiries.
Mentors staff to maximize performance and potential.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Works collaboratively with others, establishing credibility/rapport with management, colleagues, employees, and business partners. Demonstrates organizational awareness and uses influence effectively to promote positive change.
Strong communication skills, with an emphasis on tact and diplomacy. Ability to tell a clear and compelling story through PowerPoint, and advanced skills in all Microsoft Office applications.
Demonstrates initiative and self-direction; can apply knowledge and make sound judgments to effectively resolve issues or concerns.
Strong organizational skills with the ability to handle numerous projects simultaneously. Demonstrates ability to think analytically and synthesize complex information.
Promotes a customer-centric culture, actively encouraging sharing of ideas and cross functional collaboration. Ability to devise ways to optimize procedures and keep teams motivated.
Bachelor’s Degree or Equivalent
Generally requires 5-7 years related experience
General understanding of HR processes and policies. Experience in a shared services environment preferred.
Experience supporting an organization through large-scale implementations.
Experience managing vendor relationships
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