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Manager, Quality Control
Entertainment & Media Industry Company
Brooklyn, NY, United States
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Anschutz Entertainment Group, Inc. ("Company") is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. Company owns a collection of companies including multi-use facilities such as STAPLES Center and Home Depot Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and Company LIVE, one of the world's leading concert promotions and touring companies. Company is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.
POSITION SUMMARY:
The Manager, Quality Control will be the main liaison between the building and third party contractors such as Pest Control, Landscaping, Retail and Elevator/Escalator. They will coordinate planning and implementation of associated work for all vendors, inspect quality of work and report on overall performance. The highest standard of excellence is required to be upheld at all times as it relates to quality and timeliness of work.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Lead the work order process by generating work orders to the appropriate department to ensure timely follow-up, generate weekly spreadsheets tracking work orders and project work status with associated costs and work closely with all departments to assess work order needs and provide estimates.
• Manage third party service providers by enforcing the agreed upon scope of services within the various signed service agreements. Ensure the highest quality of service is being delivered at all times.
• Perform daily inspections of the interior and exterior of the arena proper. Follow up with the appropriate vendor to address any issues that need immediate attention.
• Review Manager on Duty event notes to follow-up on items that need immediate attention and incorporate into the work order process as required ensuring timely completion.
• Work with Facility Services Manager to plan, schedule and price out various projects including the coordination with 3rd party contractors.
• Work on Capital Project Team by generating payback sheets, track spending and coordinate work.
• Establish and maintaining effective working relationships with VP, managers, supervisors, employees, patrons, clients, service providers and corporate sponsors.
• Develop and manage standard operating procedures as they relate to third party vendors, work order completion, safety and inventory control.
• Prepare and maintaining required reports/records/certifications for the city, code and/or corporate management.
• Supervise cost accounting expenses for related budgets and on-going maintenance projects as required.
• Continuously review the departmental needs and recommend repairs, maintenance or special projects.
• Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools and equipment within Operations and 3rd party vendors.
• Projects as required by the Director, Arena Operations.
SPECIFIC JOB KNOWLEDGE, SKILLS AND EXPERIENCE:
• Bachelor's degree, or foreign equivalent, in any field plus 5 years of progressively responsible positions and/or post baccalaureate experience in the job offered.
• Specific experience as it relates to an 18,000+ seat sports and entertainment facility; organizing and directing event requirements for sporting and entertainment arena events.
• Experience working with Unions and the related trades.
• Must be organized, detail orientated and have the ability to handle multiple projects simultaneously.
• Working knowledge of tools and equipment related to managing a multi-purpose sports and entertainment facility.
• Must have a continuous drive and passion for creating an exceptional experience for all guests, employees, tenants and teams.
• Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, Company Live, Live Nation and other concert and family show promoters preferred.
• Experience in developing and managing budgets.
OTHER REQUIREMENTS:
• Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required.
• Extensive working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
• The ability to stand, sit, crouch and bend throughout the course of daily activities is required.
• Ability to work in various climates based on the environment.
• Must have the capability to stand or sit in one location for a minimum of four hours at a time.
• Must have the ability to read, write and understand English in a working environment.