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Company (NYSE: Company) is a global communications and IT services company focused on connecting its customers to the power of the digital world. Company offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit Company for more information.
The National Network Manager must be able to communicate and model the Company vision and culture. Inspire and motive team to continual improvement and maximum performance. Promote employee participation, teamwork and development. Foster positive work environment through role modeling and respect. Position will require candidate to be an active contributor interacting daily with Planning and Project Management Teams, as well as Company management teams; involved in day-to-day workflow through management of order progression and escalations. This position will be supervising and managing the day to day operations of the Facility Cost Savings Coordination Team.
Provide immediate supervision of a group of management employees responsible for the Facility Cost Savings ASR/Scheduling Team - Assigns tasks, checks work, develops schedules and may perform individual tasks related to group.
Manage internal escalations, provide updates to escalations, own and drive resolution within team or outside team.
Manage process and procedures and adjust same to optimize workflow and productivity.
Manages 15+ direct reports who provide technical provisioning support for multiple products both narrowband and broadband.
Provide weekly and monthly reports to management on team metrics and performance.
Administers company policies and monitors the daily results, costs, and methods of own work group.
Ensures that all functions are performed in a timely fashion and meet company specifications.
Be available for after hours escalations/engagement by employees, customers or management.
Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience.
Working knowledge of switched and dedicated telecom functionality.
Proven ability to work in unison with staff, management and upper management.
Desired Skills: 5 plus years of supervisory experience in telecom provisioning . Proven ability to work in a dynamic environment with ever changing requirements and ability to adapt quickly to those changes. Associate degree in a related field or equivalent work experience. Typically 5 years of relevant experience. Desired system requirements are (but not limited to) CORE, LIMS, TIRKS, eFLOW, COASTAL
Requisition #: 198046
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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