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Company B2B Payments create trusted paying experiences that empower any business to engage with Company from anywhere in any way. We support internal Company businesses including Company Business, a marketplace for business customers of all sizes, and our Marketing place team servicing sellers on Company. We have an incredible opportunity to build payment related and lending products for both buyers and sellers ranging from small business to large enterprises.
We are looking for a leader to manage the WW Credit Operations function to drive credit policies, processes, and operational excellence. This Manager position will manage credit operations functions across 2 different business functions and across 5+ countries. The role is accountable for setting credit strategies, guiding the teams to establish SOP’s for their businesses, building operational excellence, and setting controls in the day-to-day operations. This role will also be responsible for WW portfolio performance and goals, represent the function with all internal stakeholders, and present portfolio performance and goals to leadership in meetings and documents.
The ideal candidates should possess B2B credit experience, strong operational discipline, and program management skills. They should also be strategic, highly analytical, resourceful, customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. The candidate will also own key relationships with partners within and outside Company.
Develop or influence new policies and strategies to support business vision
Operate cross functionally to drive Operational excellence programs contributing impact to the business in terms of growth, profitability and customer engagement/satisfaction
Design and build processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way
Develop the right metrics to measure process quality and productivity
Perform data analysis, translate analytic insights into concrete, actionable recommendations for operational, program or product improvements
Oversee program operations, partner with product managers and science leaders to deliver team-wide improvement goals
Identify innovations and perform experiments to create processes that increase customer value
Root cause analysis and corrective action plan for variances in operational performance
Manage operations support teams and external partners to ensure SLA and quality for all services under the program
Manage a large and multi-functional team across the US and international locations
10+ years’ experience in credit operations, banking operations
Experience in setting up or refining operational metrics. Participation in metric based reviews and taking decisions based on metrics
Strong service mindset and ability to use metrics to measure program success
Strong written and verbal communication skills. Ability to influence decisions and lead cross-functional initiatives
Experience in change management and driving adoption of new tools, processes, and decision support
Strong attention to detail and excellent problem solving skills
Demonstrated ability to manage multiple projects, prioritization, planning and task delegation
Experience in managing large, diverse teams
MBA or Advanced Degree
10+ years’ experience in credit operations, banking operations or underwriting
Experience with business analysis and expertise in Excel
Lean/Six Sigma/Operational Excellence experience
Ambition to progressively become self-sufficient in identifying opportunities for improvement and build strategic programs from such opportunities
Experience in a “customer-first” environment, with a passion for uncovering insights and translating them into actionable projects / programs
Ability to think and react in a high pressure environment
Company is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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