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Manager, Field Operations
Entertainment & Media Industry Company
Mississauga, , Canada
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Company is a truly Canadian company with over 136 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Company's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Ontario Field Operations is a front line team responsible for maintaining the outside plant (cable) network providing voice and data services to customers in the Consumer, SMB and Enterprise markets.
Job duties/accountabilities:
• Lead a work team consisting of 25-30 technicians, while effectively administrating the CEP Collective Agreement
• Manage, coach and develop personnel on a technical level.
• Improve the team members’ performance, work productivity and other key metrics through effective use of current and future analysis tools
• Actively participate in decisions impacting the team’s development
• Ensuring the team meets and / or exceeds key performance and process measures consistent with customer, business unit and Corporate expectations.
• Ensure exemplary service and work quality for customers
• Maintaining and improving network availability and reliability
• Participation in duty schedule which may include evenings and some weekends.
Essential skills//competencies:
• The Ideal candidate for this vacancy will have previous experience in Field Operations / Management; an understanding of Outside Plant, combined with knowledge of Telephony / Telecommunications and genuine desire and interest to manage and lead people.
• Knowledge of the outside plant network (aerial, buried, pressurized, fibre-optic)
• Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
• Excellent organizational, teamwork and planning skills
• Effectively communicate the company’s decisions and business plans
• Ability to evolve in a rapidly changing environment
• Ability to manage staff and multiple tasks simultaneously.
• Solid interpersonal skills
• Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)
• Creativity, autonomy, entrepreneurship and an ability to think outside the box
• Highly developed technical aptitudes
• Superior decision-making ability focused on service-quality results
• Strong PC skills (MS Excel, Word, PowerPoint and Outlook)
• Knowledge of the cable-testing tools and programs used (DSP965, EXFO, Network X, etc.) is an asset
• Ability to Network across all corporate groups and departments (i.e. Sales, Engineering, Control Centre and Test board)
• Willingness and ability to attend occasional Damage/Failure locations for extended periods (may include consecutive days but most often late into the night or overnight)
Preferred skills/competencies:
• The ideal candidate will possess a combination of the following:
• A minimum of two years’ experience managing unionized personnel, particularly CEP technicians
• An excellent understanding of the overall business processes of Field Services (including provisioning and service-assurance processes, including HDSL and IPTV)
• Cable Repair knowledge and background is an asset
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Brampton || Canada : Ontario : Mississauga
Application Deadline: 2017-01-20
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Company is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga