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Responsible for effectively motivating, managing and monitoring the progress of a team of Account Management professionals who share the goal of generating revenue and growth of products and services to existing SMB and mid-market customers. Assures optimal sales team staffing and training readiness of Account Management professionals. Must be able to identify and select talent that complement a tiered approach to managing our customer base.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team-make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Demonstrated experience managing a successful team and developing individuals to achieve personal and team success.
Establishes plans and strategies to drive customer revenue growth, acquisition, and retention within assigned area.
Develops and assigns geographic territories and customer/prospect modules.
Develops strategies to retain and grow business within key accounts
Hires, manages, mentors and motivates successful, solution-oriented sales teams.
Directly supervises multiple Account Managers to establish performance goals and measurements, and partners with them to obtain results.
Develop, plan and coordinate utilization of sales promotions and incentives to meet business goals and objectives.
Maintains expertise on Company's products/services to effectively manage team sales of Company Ethernet, Internet, Voice, and TV services to small-to-medium business customers.
Ensures competence and continuity of qualified small-to-medium business Account Executives through optimum selection, training and development, appraisal, and motivation techniques.
Develops, plans, and coordinates sales promotions and incentives to meet business goals and objectives.
Ensures team and individual rep achievement of all sales, plus quality, goals, and standards.
Monitors employee performance, and counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis.
Addresses personnel issues/performance issues in accordance with Company policy.
Prepares, analyzes, and maintains records of individual and group sales and performance activities relative to business goals and objectives.
Ensures accurate forecasts of annual, quarterly, and monthly revenue and unit numbers through experience with processing and analyzing of data.
Designs, implements, and manages overall territory team structure. Coordinates efforts with other internal teams and groups to ensure effectiveness and efficiency.
Possesses excellent written and oral communications, interpersonal skills, and planning and organizational skills.
Develops and implements best practices that contribute to improved performance and overall success through leading by example and modeling the Company Credo, Touchstones, and Promise.
Coaches, develops, appraises, and motivates individual sales representatives to achieve and exceed assigned objectives.
Educates sales professionals in sales planning tactics to support their small to medium business success by assuring compliance with organizational training requirements.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Bachelors Degree or equivalent
Generally requires 7+ years related experience
Company is an EOE/Veterans/Disabled/LGBT employer
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