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Manager, Business Intelligence
Entertainment & Media Industry Company
Toronto, , Canada
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Company is a truly Canadian company with a 136 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Company Mobility and Company Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Company’s Client Insight and Business Intelligence (BI) Group is responsible for the management and optimization of BI systems used to target marketing contact strategy, analyze customer behavior, automate business insight processes and provide insight to drive business decisions.
The Manager, Business Intelligence is responsible for the following:
• Deliver insights and develop strategies driven by analytics for Company Residential and Small Business Loyalty and Retention and Small Business Customer Operations teams
• Responsible for delivering predictive churn and upsell models for proactive churn initiatives and driving incremental revenue through targeting campaigns.
• Develop dashboards and reporting to support regular monitoring of key Loyalty & Retention metrics
• Lead and mentor team of analysts.
• Participate in deploying cutting-edge BI solutions using latest technology hardware.
• Lead the design, programming and code documentation for the BI process.
• Work with large data volumes efficiently using SAS
• Design and introduce new processes and solutions to drive sophisticated BI processes.
• Translate business requirements into efficient BI solutions.
• Deliver on key projects and data strategies that directly support key business drivers.
• Take part in defining the overall data integration architecture (e.g. ETL processes, ODS, Data Marts, OLAP).
• Implement defined documentation and programming standards for projects and provide a documentation framework including requirements, design, testing and deployment documents
• Leverage the expertise and resources available within the team
• Explore new sources of information to expand insight opportunities.
Critical Competencies:
• Highly analytical and understands the principles of working with large and complex data sets
• Expert working knowledge of query languages such as SAS and SQL
• Advanced data analysis by leveraging various statistical techniques and predictive modeling to drive and identify indicators of churn risk and upsell behaviour
• Experience with Big Data tools, technologies, and analytics such as Hadoop, HIVE, Impala, Spark and SAS HPA.
• Expertise with visualizing large complex data through visualization tools such as Tableau and Microstrategy
• You have the ability to leverage insights and opportunities from data and metrics to build strategies and make recommendations.
• You have the ability to work with a team towards common goals.
• You are able to manage multiple projects and priorities.
• Bilingualism (English and French) is an asset in Ontario and a requirement in Quebec)
• Programming languages such as Python, C++ and Java
• Experience with BI and data warehouse technologies.
• Experience in Telecommunications.
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 01/20/2017
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Company is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto