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This position is primarily responsible for the management of a team of Linux and Windows systems administrators and software engineers that develop and operate solutions for the administration of Linux and Windows operating systems. Secondarily this position will function as a project manager for key team priorities.
The position reports to the Director of PPS TIE Infra Systems. The majority of the systems in-scope for this position service applications developed and operated by the Customer Xperience Technology (CXT) department.
Drive the team to adopt and practice solid agile methodologies for software engineering.
Partner with cross-functional teams across Company to manage and advance the systems standards.
Participate in regular scrum/iteration planning and backlog grooming sessions.
Hold regular team meetings, 1-on-1 sessions, and performance reviews with direct reports.
Staff team appropriately with full-time employees, interns, co-ops and contractors and provide career mentoring to direct reports.
Identify and learn the various systems, tools, and processes and oversee the recommendation and implementation of enhancements to those tools and processes.
Effectively bridge technical and business concepts according to the target audience.
Create reports for management to show team effectiveness.
Create and execute a vision to expand team capabilities and influence across Company.
Develop key program deliverables including business requirements, issue logs, training, communications, project schedules, and milestones.
Provide regular program updates to senior leadership on critical project and incident follow-up items.
Capture lessons learned and process changes for continuous improvement.
Demonstrate excellent strategic program management skills with a proven track record of successful delivery of projects on time, in scope and within budget expectations.
Exercise independent judgment and discretion in matters of significance.
Punctual, regular, and consistent attendance.
Other duties and responsibilities as assigned.
Bachelor's Degree in Engineering, Computer Science, MIS or a related technical field.
Experience and Skills
Generally requires 7-10 years related experience
Software engineering and project management experience
Experience using GitHub or a similar development platform to write, store, document, and peer review code
Experience using CA Agile Central (Rally), Jira, or a similar platform purpose-built to support agile methodologies
Experience operating in a DevOps environment
Technical expertise in server OS and hardware technologies.
Ability to lead a team to a desired result
Creative, self-motivated team player
Proven analytical, problem solving and organizational abilities
Excellent oral and written communication skills
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