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Key Elements and Essential Tasks
Process and handle all incoming and outgoing mail & packages ensuring proper routing and labeling.
Utilize DTS scanner / database software to track incoming packages and delivery to customers.
Maintain logs for incoming and outgoing mail processed through the post office.
Screen unclassified mail and determine appropriate distribution.
Handle all special request mail responsibilities, such as UPS, Federal Express and courier service.
Process and handle all incoming and outgoing GMP samples and material in accordance with site procedures.
Process and handle all incoming and outgoing HazMat items in accordance with safety directives and site procedures.
Process and handle all incoming and outgoing time and /or temperature sensitive items in accordance with site procedures.
Perform Mailroom Clerk duties when required to cover short staff condition or high volume work load.
Verify and reconcile computer produced reports and records.
Verify daily reconciliation of the cash drawer. Perform routine and surprise cash drawer audits.
Perform mailroom and loading dock area inspections.
Monitor supply inventory.
Provide outstanding customer service.
Research and follow-up with customers regarding mail and package tracking.
Provide solutions to problems associated with special requirements such as bulk mailings, special delivery or handling requests.
Run daily SQDIP meeting with Mailroom Clerks in order to identify, track and resolve work flow issues.
Supervise Mailroom Clerks.
Effectively lead staff by clearly communicating expectations, accountabilities and providing feedback for continuous improvement.
Manage SQDIP countermeasure execution.
Mentor, develop and train peer and direct report team members.
Share quarterly business review with Company upper management and annual business review with the client.
Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
Education / Training
Candidate must have a high school diploma or a GED equivalent. Associates Degree preferred.
Years of relevant experience
At least five-years of related skills applicable to corporate mailroom operations in a GMP environment.
Skills and knowledge
Excellent communication skills in English, both written and oral.
Excellent computer skills to include proficiency in Microsoft Excel and Word.
Knowledge of current postal codes, procedures and regulations.
Experience with UPS, Federal Express and courier services.
Familiar with DOT HazMat regulations and requirements.
Experience with GMP time and temperature sensitive material processing and GMP raw material processing.
Excellent customer service and follow-up skills.
Prior supervisory experience.
A high degree of accuracy is required for proper handling and routing of sensitive items.
Ability to operate a variety of office equipment (copy machines, fax machines, computers).
Ability to operate a variety of mail/package processing equipment (postage meters, scales, DTS scanners and associated software).
Certifications / Licenses
Posses valid motor vehicle operators license with a clean driving record
DOT HazMat Training Certificate preferred
Physical work requirements and work conditions
Must be able to lift 50 lbs.
Ability to spend much of the day on his/her feet.
Must be able to work quickly with hands and have good hand/eye coordination.
Frequent exposure to the elements (heat, cold, wind, rain, sun, snow, ice, slush).
Company Privacy Notice
Company (Company), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with Company’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how Company processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Company (“Company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___@___(apply_to_show_email). This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for Company.
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