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As a Retail Associate, you will be an integral part of bringing the magic of Company to life. Sales Associates provide outstanding customer service, meet hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. Performs other duties as assigned.
The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.
In a Flex (Flexible Work Team) position, you’ll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine’s Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
Determine customer needs based on personal features and other customer preference related factors
Demonstrate knowledge of store products and services to build sales and minimize returns
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores
Be knowledgeable of and perform sales support functions related to POS procedures
Regular, dependable attendance & punctuality
No specific educational accomplishment is required. Previous retail experience preferred, but not required.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Able to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to calculate percentages and ratios. Must be able to make change using American Monetary units.
Must enjoy meeting and interacting with customers. Possess strong sense of urgency and a thirst for learning.
Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs.
This job description is not all inclusive. In addition, Company, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Company Inc., including Company and Bloomingdale's, will consider for employment qualified applicants with criminal histories in a manner consistent with SF PC Art. 49 and LA MC ch. XVIII Art. 9.
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