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Major Responsibilities: Assists management in the implementation, coordination and administration of the Company Loss Prevention policies, programs and procedures within the stores. Responsible for the reduction of financial loss to the store through training, loss prevention audits and shoplifter apprehensions.
Reports To: Zone Loss Prevention Manager
Essential Duties and Responsibilities include the following but are not limited to:
Read and fully understand all policies and procedures as outlined in the Company Loss Prevention Operations Manual, Code of Ethics, Employee Handbook and all other training or communication distributed by the company
Monitors for indicators of theft, investigates, documents, and reports findings and ensures resolutions per policy and procedure.
Monitors for indicators of internal loss and report any and all circumstances or incidents to Zone Loss Prevention Manager with a plan of investigative action for disposition or recommendation of employment
Conduct surveillance in accordance with Company policy and procedures
Assist and respond to specific tasks assigned during an investigation conducted by Corporate Loss Prevention
Review store media for discrepancies and document and report findings
Extensive use of analog and digital video recording equipment in conjunction with company media
Maintain confidentiality concerning all conversations, printed matter, electronic data, phone messages and other Loss Prevention business conducted within the scope of the Zone Loss Prevention Specialist position
Complete all reports as assigned or outlined in the Loss Prevention Operations Manual, Quick Reference Guide, current investigative protocol
Accountable for all assigned company property
Monitors for policy compliance and report violations as required by procedure
Enforce company policy by reporting any violation or intent to violate any company policy, local, state or federal law
Appear in court to testify on behalf of the company as required
Perform other duties as assigned by Zone Loss Prevention Manager, Loss Prevention Field Director and/or Corporate Loss Prevention Loss Prevention
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrates integrity, professionalism and strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, store associates, customers and others encountered during the course of the business day.
Must have a High School Diploma or equivalent
Must be capable of reading and writing at a 12th grade level or above
Must possess organizational skills
Must possess excellent written and verbal communications skills
Maintain a professional appearance
Must maintain a valid driver’s license in the state of your residence
Must demonstrate sound decision making and judgment and be able to remain calm in stressful or critical situations
Must attend and successfully complete all on-the-job training/meetings as required
Fluent in English
Basic computer skills
Must be able to work both alone and in team situations
Must be able to work weekends and nights as required
Estimated 50% of time will be travel with frequent overnights, multi-night travel required.
Must be able to make decisions of prosecution and or termination upon conclusion of an investigation
Some vacation restrictions apply during peak business
Must maintain a valid driver’s license in the state of residence
Must successfully complete a background screening that may include verification of employment, personal references, education, certifications, motor vehicle and driving records, and drug screen
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to talk or hear in order to present or gather information from associates and/or customers.
Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations
Must have full hand and arm usage to operate equipment, such as CCTV cameras, computer, handcuffs and writing instruments
Must have full body rotation and movement enabling responsive action during apprehensions
Must have ability to climb ladders
Must be able to lift and carry a minimum of 50 pounds with little or no difficulty
Must have excellent written and verbal skills to accurately record incident report details and circumstances
Must be able to stand and sit for extended periods of time
Must have the ability to defend self and apprehend shoplifters
Must have the ability to interview internal and external subjects by either detained or scheduled encounters
Must have the ability to drive between stores within a zone
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