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ABOUT Company STORE The Company Store retail chain, which debuted in 1987, is owned and operated by Company in North America, Europe, and Japan. Company Store is the retail merchandising arm of Company Consumer Products, the business segment of The Walt Company (NYSE:DIS) and its affiliates that extends the Company brand to merchandise. Company Store carries high-quality products, including exclusive product lines that support and promote Company's key entertainment initiatives and characters. Company Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Company Store locations in North America; more than 40 Company Store locations in Japan; and more than 100 Company Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores Company website, Company website, Company website and Company website. Each Company Store location offers a magical shopping experience that can only be delivered by Company, one of the world's largest and most successful entertainment companies. For more information, please visit Company website or follow us at
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Protect Company Store assets and brand by screening orders for risk attributes. Conduct various online investigations related to eCommerce fraud, intellectual property protection, and social media escalations.
Audit held orders, ticklers, etc. for possible fraud
Address and follow-up on Guest Service escalations
Review/Track possible external theft situations (order abusers)
Analyze account histories to facilitate cessation due to fraud or abuse
Work credit card chargebacks
Assist with special projects
Report instances preventing a timely resolve of issues to Senior LP Fraud Agent/LP Supervisor immediately
Report instances of suspected fraud to Senior LP Fraud Agent/LP Supervisor immediately
Maintain consistent and timely communication
Maintain highest level of Guest Service both internally and externally
Ability to interact well with Cast Members at various levels
Excellent communication skills, both oral and written.
Guest Service orientation
Proficiency in POS & Windows applications (Word, Excel, PowerPoint, Access desired)
1+ years of experience in a Call Center (or LP) related capacity
High school diploma, GED certificate, or high school equivalent certificate
3+ years of experience in a Call Center Fraud (or LP) related capacity.
Excellent communication Skills both oral and written.
Proficiency in POS applications. Windows applications; Word, Excel, PowerPoint, Access desired.
Associate’s or Bachelor’s degree
About Company Store:
Company store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Company’s key entertainment initiatives and characters from Company, Pixar, Star Wars and Marvel. Company website is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Company store, Company Consumer Products licensees, global collections and collaborations, and Company Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Company store and shopDisney offer magical shopping experiences that can only be delivered by Company, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Company store locations in North America; more than 40 Company store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Company store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.
About The Walt Company:
The Walt Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Company proudly continues its legacy of creating world-class stories and experiences for every member of the family. Company’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Company Shopping, Inc., which is part of a business segment we call Company Store.
Company Shopping, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Company fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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