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Direct the day-to-day Inbound and/or Outbound operations. In conjunction with other members of the senior executive staff, lead short and long term strategic planning of the operations to ensure all facility and organization goals and objectives are achieved. Perform other duties as assigned.
Responsible for the direction of the Inbound and/or Outbound operations and all that it entails: Ensuring we meet or exceed our Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT) and Fill Rate goals and targets.
Coach and counsel executive direct reports, ensure associate counseling and coaching is taking place.
Ensure departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, and customer service.
Identify / develop / implement short and long term strategies which enhance profitability, productivity and efficiency for each of the operations departments.
Continually analyze work processes to identify optimization opportunities and implement process improvements.
Develop and maintain a work culture that is successful and committed to superior customer service.
Develop and maintain procedures and metrics that assure customer service satisfaction levels are attained.
Responsible for driving and managing the change associated with organizational growth.
Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
Responsible for the development of training programs and ensures staff understanding of programs.
Provides a safe work environment for staff. Develops and enforces Safe / Smart work practices.
Performs other related duties, special projects or assignments as required.
Work closely with operational leaders to prepare for staffing needs projected by volume plans (daily, weekly and monthly). Create/use staffing tools that model staffing needs based on business demand changes. Escalate situations of non-compliance based on reports.
Regular, dependable attendance and punctuality.
Bachelor's degree in related field.
At least five years in related operational environment.
At least two years in experience with peak season management.
Three years of increasing responsibility.
At least five years proficiency in Microsoft Office Required (Word, Excel, Access, Lotus Notes).
Excellent written communication skills - 2 years experience summarizing data and outlining directions.
Strong oral communication skills.
Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.
Excellent analytical skills and knowledge of data management tools (Excel, Access, etc…).
Creative problem solving and innovative approaches to complex problems.
Ability to make sound decisions and manage several processes in a fast paced environment.
This position involves extended periods of sitting and the extensive use of computer and the office equipment.
May involve stooping, kneeling, or crouching.
Involves close vision, color vision, depth perception, and focus adjustment.
May involve moving or lifting items under 10 pounds.
Strong service orientation; works harmoniously and effectively with others as part of a team.
Ability to build and foster teams, gain commitment from others and effectively manage the decision making process.
Must possess exceptional leadership, mentoring and coaching skills.
Business and intellectual competencies to include: industry understanding of warehouse management and supply chain/logistics trends.
Ability to work a flexible schedule based on department and company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Company Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC Company website Art. 9.
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