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[LOK] Luxe Division E-Commerce Specialist
Fashion Industry Company
Seoul, , South Korea
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Key job accountability: Develop direct eCommerce strategic roadmap & Work with brand teams to ensure eCommerce businesses are in line with brand’s positioning and objectives (including e-boutiques, mobile commerce & etc.)
§Work with brand teams to ensure eCommerce businesses are in line with brand’s positioning and objectives for e-boutiques
§Oversee performance & optimization of eCommerce operations including:
•Site conversions
•Functionality & UI enhancements
•Operational inefficiencies or gaps (e.g. logistics, customer service, vendors)
•Cross & Up-selling across shopping experience including post-sale
Total costs of operations
§Define, plan for & justify budget requirements of the brand in eCommerce
§Define and Monitor KPIs to optimize ROI for implemented actions
§Support & Execute the optimization of all digital investments including media, search, eDMs, and ePR
§Manage the external agencies and technical partners
§Work with Regional & Local IT team members to be the Business User and represent the business needs in overseeing the implementation, maintenance, enhancements of E-Commerce platforms
§Support selection & management of external agencies and technical partners
RELATIONS
§Partner closely with Brand, Digital & CRM teams
§Partner closely with Regional & Local IT teams
§Partner closely with Regional Ecommerce Manager
CORE KPIs
§Growth of E-Commerce as a contributor to the total retail business
§Influence of E-Commerce as a contributor to counters & physical store sales
§Increased ROI realized across media, technology, production investments
Technical & Professional competencies required
§3years experienced in Multi-Channel E-Commerce Management
§Previously managed Direct E-Commerce and Indirect (E-Retail/Tail) Businesses
§Strong interpersonal skills
§Comfortable in communicating with different nationalities & different cultures in English
§Highly collaborative personality
§Worked on Demandware or other Enterprise E-Commerce technology platform is a plus