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Lockbox Specialist processes client receivable check payments, accelerates collection of client payments and ensures timely processing of client payments.
Under direct supervision, accelerates the receipt and processing of client remittance data, preparation and processing of checks for clearing in line with standard bank operating procedures, and prepares information for clients and service partners according to specified procedures and instructions.
ESSENTIAL JOB FUNCTIONS
Receives, sorts, prepares and processes remittances and invoice data. Opens mail and extracts paper invoices/payments; sorts and prepares batches for processing. Accurately Companies alpha-numeric information from check, invoice/stub, etc. via PC terminal into an automated lockbox system. Follows established corporate and department policies and procedures.
MARGINAL OR PERIPHERAL FUNCTIONS
Cross training in other functional areas is required to maintain coverage in critical department functions, e.g., mail sort, keying, reassociation, and data entry. Other duties as assigned.
High school diploma or equivalent. Excellent 10-Company and typing skills with PC/keyboard experience. Requires the ability to read and follow instructions, eye-hand coordination, manual dexterity and the ability to operate general office equipment. Flexible, able to work additional hours as needed. Ability to to work 4 required weekends a year during peak times (generally the last weekend of the 1st, 4th, 7th, and 10th months). Can effectively cope with change; is cool under pressure; can handle stress; is dedicated to meeting the expectations and requirements of internal and external customers. Meets production and accuracy standards within 90 days of completion of training. Please note that candidates will be asked to perform a data entry and sorting assessment as part of the interview process.
Prior lockbox, item processing, or equivalent experience. 10-Company skills with PC/keyboard and data entry experience.
Works independently within scope of job function. Follows established corporate and department policies and procedures. Requires working in a fast paced, deadline-oriented production environment. Meets deadlines, demonstrates detail orientation, shows work commitment, and manages stress. Prioritizes work, focuses effectively. Seeks and accepts feedback. Drives results. Cross-trains. Understands department policies and procedures. Consistently demonstrates the use of Company Values of Teamwork, Respect, Accountability, Integrity, and Leadership.
EQUIPMENT USED/PHYSICAL REQUIREMENTS
PC - Copiers - Carts - Tubs - Mail Slicer - Automated check extraction equipment
Lockbox training via My Learning Center. RemitTrac. On the job training as necessary.
Company's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Company is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Company provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name Company National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Company also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. Company is Member FDIC.
ABOUT THE BUSINESS:
Company Technology and Operations (KTO) is Company Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.
Company is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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