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Primary responsibility is to serve as point of contact for assigned Borrower and Lender/Investor for all loan related servicing matters on moderately complex deals. With some supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. Keys all transactions into System of Record/Loan Servicing System and/or workflow tool. Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate fundings with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels. May assist managers in directing workflow and performing QA.
Support a portfolio of direct and syndicated Commercial and Large Corporate loans booked to Loan IQ, providing post-closing credit servicing related functions (advance, payment, rollover, research, etc.). Must be a team player, interact well with internal business partners and external clients and syndicated lenders. Demonstrate outstanding verbal and written communication skills. Exhibits the ability to multi-task, strong attention to detail, proficiency with numbers and effective organizational skills. Responds well to coaching in a cross-functional team environment. Must have flexibility in work hours during peak times. Must be adaptable to changing environment and contribute to process improvement initiatives.
•Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
•Excels in working among diverse viewpoints to determine the best path forward.
•Experience in connecting with a diverse set of clients to understand future business needs –is a continuous learner
•Commitment to challenging the status quo and promoting positive change.
•Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
•Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
-Must have prior 3+ years Customer Service experience in banking or financial services
Solid technical skills with Excel
Strong Loan IQ knowledge or Syndicated loan deal knowledge
Excellent communication skills, especially in dealing with escalations
Strong analytical and problem solving skills
Excellent organization skills
Ability to work independently
Shift:1st shift (United States of America)
Hours Per Week: 40
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