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Loan Administration Specialist I
Perform various functions within the Mortgage Servicing department which change dependent on workload and volumes.
As a Loan Administration Specialist I with Company you will have the opportunity to:
Prepare necessary documentation to release security for paid off loans. Prepare payoff quotes for title companies, attorney offices and other external customers. File and retrieve customer files and original documents. Maintain scanning and importing of all new files. Update current files on a daily basis. Assist in the collection and tracking of files and documents for various audits/examinations. Check new files for accuracy; names, property addresses, descriptions, etc.
Responsible for accurately applying payoff funds to loans using journal vouchers and post journals vouchers entries to the core application system.
Prepare documents necessary to release Bank liens. Prepare files for long-term retention and reconveyance.
Responsible for answering external and internal customer inquiries regarding annual account statements, payoffs, reconveyances, escrow account analysis, and general loan administration questions.
Monitor loan suspense balances to keep minimized. Reverse payments and assess fees for returned payments. Solicit, activate, change or cancel automatic payment plans, both ACH and AFT. Update imaged loan file as necessary to document changes and payments.
Responsible for using system generated reports to monitor payment activity to ensure payments are posted in accordance with customer intent and allowable options based on due date and loan terms. Monitor daily reports to review for unusual payment patterns. Research and correct as necessary.
Responsible for creating journals for posting transactions to customer accounts and GLs including fee assessments, reversals, payment allocations, etc.
Responsible for complying with policies, procedures, security requirements, and government regulations.
Education & Certifications
H.S. Diploma in required
1 or more years in of loan administration/mortgage servicing experience preferred
Knowledge, Skills and Abilities
Knowledge of basic accounting principals.
Ability to prioritize and meet deadlines.
Ability to work independently and as part of a team.
Ability to communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers.
Knowledge of federal and state laws and regulations relating to mortgage servicing.
Compensation & Benefits
Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection
Paid vacation time, sick time and 10 company paid holidays
401k (with up to 4% match)
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our focus on offering outstanding value is why Money Magazine named Banner the Best Bank in the Pacific Region of the U.S. in 2019. Moreover, our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past four years.
With more than $12 billion in assets and over 200 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Company is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
NOTICE TO RECRUITMENT AGENCIES:
Company does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Company employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Company. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
High School or better.
1 year: 1 or more years in of loan administration/mortgage servicing experience preferred
Licenses & Certifications
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