Job Details – this job has expired, please see similar jobs below
ABOUT THE JOB (JOB BRIEF)
Qualified applicant will be able to service a variety of needs for the CLC department to insure timely processing of pending applications. Required tasks and responsibilities will include:
ESSENTIAL JOB FUNCTIONS
Service inbound calls from a variety of sources including, Company branch sales professionals, Private Banking, Company Mortgage, Home Lending Center, other Company’s LOB’s, customer attorneys, title company representatives.
Effective oral and written communications with sales professionals, customers and others regarding application status and requirements.
Complete a variety of Service Requests for existing accounts including, block releases, Real Estate research, and other miscellaneous service requests.
Complete required Compliance checks for non-borrowing signers in accordance with established guidelines of Company’s CIU department.
Ability to formulate innovative resolutions or authorize expectations within authority based on total client profile.
Review of ACAPS screens to verify accurate information is captured for correct and accurate underwriting and loan documentation.
Assist with adding Relationship Pricing as requested by branch professionals.
Conduct research for various real estate issues for existing accounts.
Conduct collateral investigations via available on-line and internal resources.
Manage receipt and collection of fees within established guidelines for proper audit and controls.
Complete other miscellaneous job functions as assigned by Management.
Availability to work hours between 8:00 AM and 8:30 PM and/or weekend shifts on a rotating basis.
MARGINAL OR PERIPHERAL FUNCTIONS
Dual monitor system
Using calculators and multi-function machine
Excellent customer service skills.
Excellent interpersonal and written/verbal communication skills.
Ability to manage multiple priorities.
Ability to work efficiently and accurately in a fast paced environment.
Familiarity with consumer loan products.
Skilled in use of MS Windows and related Office products.
Must possess excellent time management problem solving skills.
Knowledge of state specific real estate laws is a plus.
Ability to accurately interpret consolidated credit reports.
Must have an aptitude for math and a passion for problem solving.
Experience reviewing Title Commitments/Insurance policies, lien position, and lien filing documentation.
Knowledge of Microsoft Outlook, ACAPS, Lotus Notes, HOGAN, Keyview Deluxe, KeyDoc, and ALS system
Prior Branch banking, title company, or related customer service experience
BA in Business or related field or job experience equivalent
Minimum 2 years Consumer Lending/Mortgage processing experience preferred
Company is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Sign up and search through 65,671 curated jobs in the Finance & Investment Edition: