Job Details – this job has expired, please see similar jobs below
Company (NYSE: Company) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, Company strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
This Lead Analyst position will be supporting the Best In World Fiber Experience Transformation effort.
The Main Responsibilities
◦ Support the SAFe/XLR8 agile methodology as a Product Owner for Best In World Fiber
◦ Gathering Scope from both IT and System/Process SMEs
◦ Assist Product Manager and Business Solution Manager with assessing impacts of new projects
◦ Assist or own feature and user story creation
◦ Create and execute on sprint and release testing of delivered features
◦ Participate in delivery of demo to support teams and leadership
Partner in driving issue resolution and priority for IT
Triage Tickets / Support Outages
Support prioritization efforts of production issue and enhancement requests alongside other Product Owners and Business Solutions team
Support reporting needs on progress and issues
System deployment support
Partner with Business Admins to coordinate and deliver system changes that do not require IT development
Support customer migrations onto Best In World Fiber billing and customer stack
Improve agent experience through digital transformation of the customer experience
Advocates a creative atmosphere which facilitates outside the box thinking and can handle group facilitation, mediation, and conflict resolution.
Develops plans and manages delivery of high-profile projects and system deployments
What We Look For in a Candidate
Bachelor’s degree or equivalent education and relevant experience or 6-8 years of related experience (4+ years of experience w/Master’s degree)
Requires some experience with leading/managing projects and resources through agile
Ability to stay customer focused driving changes that simplify and improve the customer buy and support experience.
Ability to work closely with call center leadership, product, and marketing to prioritize and manage new enhancements and IT workload.
Possesses good listening skills; listens intently to what other people are saying, taking time to understand the points being made, asking appropriate questions, and allowing others to speak without interrupting them
Business partner relationship management skills, self-motivator, and proven leadership.
Ability to multi-task effectively; must have the ability to manage multiple projects/efforts simultaneously and to manage multi-functional teams
Excellent organizational, time management and creative problem-solving skills
Ability to drive teams to establish responsibilities, measurements, milestones, and timeframes for achieving the project/release components
Ability to identify problems and system issues; to determine accuracy and relevance of information and impacts; to communicate information tactfully and timely; and to use sound judgment to generate and evaluate alternatives and to make recommendations
Qualfied candidates in alternate locations will be considered.
Alternate Location: US-Colorado-Littleton; US-Louisiana-Monroe; US-Work From Home-Work At Home
Requisition #: 225855
This job may require successful completion of an online assessment.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Sign up and search through 12,364 curated jobs in the Entertainment & Media Edition: