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The POS Support Analyst will support the Retail Systems team. The primary focus of this position is to provide valued IT support to our retail locations across the Americas. This position is for 6 months.
Install and maintain retail systems in new and existing locations.
Perform systems upgrades and correct errors to maintain all systems after implementation. Support issue resolution during and after launch and assist in tracking of defects & resolutions during the project period.
Monitor functioning of equipment to ensure system operates in conformance with specifications.
Responsible for performing analysis of requirements and providing feedback on requirement testability.
Responsible for installing & upgrading test environments.
Provide technical assistance to company systems users. May assist system users in the resolution of work problems related to systems operation. This may include entering data into computer terminal to store, retrieve, and manipulate data for analysis of system capabilities and requirements.
Assist in training as needed with incoming software and hardware. Compile and maintain user training materials. Conduct user training sessions.
May direct and coordinate work of others to develop, test, install, and modify programs.
Essential duties and Preferred Skills:
Must be available for weekend work, early morning and late evening shifts, including holidays
Basic understanding of networking/internet technologies; Certification desirable
Basic understanding of database concepts; MS SQL Server experience desirable
Retail experience a plus, POS experience preferred.
Microsoft office knowledge a plus
Call center experience preferred (support desk or other) but not required
Advanced iOS experience preferred
Ability to adapt with changes
Good communication skills, able to assist other team members
Advanced troubleshooting skills
The ability to work under pressure and deadlines, with accuracy.
A Bachelor’s degree, IT Associates or prior relevant experience is required
Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
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