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Grow with Company!
Our Call Centers are expanding... Expand your career with us!
Who is Company?
Company is America’s fastest growing TV, Internet and Voice Company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Company offers STABILITY & CAREER GROWTH!! A COMPETITIVE COMPENSATION PACKAGE, EXCELLENT HEALTHCARE and VERY COMPETITIVE 401K. Come Join a team of 93000+ employees across the US and become one of our premier Customer Service representatives!!!
Focus on making our organization the best provider for customer care by taking the initiative to go above and beyond, exceeding our customer expectations. You have a special opportunity to be a part of a select team providing superior knowledge and exceptional customer service. If you take pride in your ability to work independently/cohesively on a team, have excellent communication skills and seek a career with exponential growth opportunities, then be ready for a career, not just your next job!
How will I help Company continue to grow?
Will be expected to provide customer-friendly and proficient technical support to high speed data and Digital Phone customers using phone, email, chat, instant messaging and other means of communication.
Respond to a high volume of calls in a manner which meets high quality and productivity.
Document, escalate and resolve issues as quickly and efficiently as possible through working with other departments, ISPs or business partners.
Successfully meet or exceed Company's call handle requirements as measured by periodic call monitoring and individual call statistics.
Open and track trouble tickets as needed.
Perform other duties as assigned.
What does it take to be a Company Customer Support Rep?
Strong technical knowledge of all Windows Operating Systems; knowledge of Apple/Mac Operating Systems a plus.
Must be technically savvy and able to learn new technology and program applications quickly.
Excellent listening skills, as well as written and verbal communication skills using phone, email etc.
Proficiency with internet browsers and MS Office.
Strong analytical and problem solving skills are essential.
One year related experience and/or training working in a fast paced environment.
High School Diploma or equivalent.
So, what’s the next step?
Apply now to kick start this exciting career!This application requires an assessment. Please be sure to allow about one hour of undistracted time to complete the assessment on a desktop/laptop with working speakers or headphones. (This test is not compatible with tablets nor smartphones)
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