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Company is one of the world’s leading investment firms. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our asset management businesses, with $571 billion in assets under management, include investment vehicles focused on private equity, real estate, public debt and equity, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at Company website Follow Company on Twitter @Company
Business Unit Overview:
Company Innovations (BXi) is the technology team at the core of each of Company’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency and improve transparency within the firm and across our broad community of investors and portfolio companies.
BXi is nimble and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Company. We are critical to the firm maintaining its competitive edge.
Service Desk Senior Analyst
Service Desk Analysts are involved in technical support, providing analytical, as well as superior customer service on the phone. You will be expected to provide support to all desktop, laptop and mobile device users as well as the array of applications that make up our computing infrastructure. You will also collaborate with systems and network administrators to ensure optimal operation of the company’s computing environment and recommend corrective solutions. Should have customer service mentality with strong oral, verbal and written communication skills; become familiar with the underlying businesses and industry specific software applications. Financial services experience is a plus.
Monitoring and managing a ticket queue, prioritizing support tickets based on urgency
Experience with troubleshooting PC hardware and software issues
Strong analytical, problem solving, organizational and planning skills
Excellent interpersonal skills; ability to interact with personnel at all levels
Experience in troubleshooting iOS, Windows 7/10 and Microsoft Office 2010 / O365
Knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
Willingness to take initiative and to follow through on projects; ability to work with little direction
Ideal candidate should have at least 5-7 years in a technology services role
Must be team oriented, flexible and have the ability to adapt to a fast paced and changing environment, having the right personality is as important as technical skills.
Possess Extensive experience with a range of technical issues in an enterprise environment.
The passion to learn and grow
B.S. in Computer Science or other applicable technical degree
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin or any other category protected by law.
If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).
The Company Group and its affiliates provide equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.
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