Schedule: First Come, First Serve
MTFSat (4x10): 8:00am-6:00pm
SunMTWF (5x8): 7:50am-4:20pm
MTWF 12:30pm-9:00pm / Sat 10:30am 7:00pm
Responsible for promoting and selling Company products and services
that are both current and emerging. The Customer Account Executive (CAE)
will approach sales as a way of helping our customers receive the best
value for their money. CAE's must be service-oriented individuals, able
to communicate effectively and display a professional and positive
demeanor. The CAE relates well to the customer, thinks and exercises
sound judgment, and acts responsibly in the customer’s and the company’s
interest. Works with moderate supervision/guidance. Is accountable
for individual results and impact on team.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
assist with a variety of customer inquiries and issues. Must be able to
wear telephone headset and manipulate objects such as pen, keyboard, and
basic strategies/techniques to effectively counter competitive offers
and educate customers on product comparisons.
Remains up-to-date on products and services to ensure customer
satisfaction and to maximize sales opportunities (e.g. marketing matrix,
new product information).
written communication skills, with demonstrated ability to articulate
relevant information and directions in an organized and concise manner.
relationships with customers delivering the Company Quality Experience
(CQE). Acts as an Ambassador for Company by building rapport with the
customer, supporting, reassuring, and educating the customer throughout
logical relationship to the customer’s needs and interests. Enters and
confirms sales when appropriate. Demonstrates increased proficiency with
customer interactions.-Supports other lines of business as call
promotes and recommends Company products and services based on
customer’s needs and interests. Demonstrates closing techniques
consistently, repeatedly, and in a timely manner.
other groups, as appropriate, to provide a quality customer experience.
Continues to improve sales ability through ongoing training, role
playing, and coaching.
expectations (increased KPI/MPS).-Achieves overall performance goals
of the organization.
nights and weekends, variable schedule(s) and overtime as necessary.
attendance. Must be able to work nights and weekends, variable
schedule(s) and overtime as necessary.-Other duties and
responsibilities as assigned.
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