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The role will need to become familiar with Citi PM Policies and Standards and ensure good program governance and execution. It will need to support GSP in the identifying and resolution of program risks/issues and ensure the timely delivery of program plans, resources and reporting across all GSP lines of business and wider stakeholders.
The role will require developing a deep knowledge of the key regulations and rules applicable to GSP businesses, how they are monitored in the MCA program, escalating and remediating issues within each ICG business.
It will require an understanding of key regulations applicable, related risks, controls and monitoring mechanisms, along with the identification, escalation and timely remediation of program gaps/issues. Global reporting and communication of project status and risks to appropriate senior business and project managers, project reviews / health checks of the book of work, will be required across all program deliverables to support execution in accordance with strict guidelines.
The candidate will be involved in analysing and providing In-Business Risk & Control MD deliverables and other information to support regulatory or audit reviews when applicable and have involvement, if not lead, post program reviews for key initiatives.
Develop an understanding of the RIM Initiative and Program deliverables in accordance with Citi project management and governance standards of practice.
Provide governance, oversight and monitoring activities in accordance with the RIM program and processes specified by the PMO.
Provide reporting or analyse data across key deliverables, including the identification and remediation of issues and CAPs.
Review Quality Assurance reporting and support the organization in resolving issues.
Monitor and manage program risks, issues, assumptions and dependencies whilst escalating to senior management as required.
Oversee program plans and tracking of progress and changes.
Oversee budget and resourcing tracking and requests.
Build strong relationships with key stakeholders across MSS & GSP.
Develop and monitor stakeholder maps and stakeholder engagement plans.
Facilitate workshops and planning sessions as required.
Coordination for project and program management regulatory concerns and providing guidance during internal/external audits.
Conduct Book of Work Reviews and health checks (QA).
Create sustainable BAU process.
Minimum of 5 years’ experience in project planning, tracking, delivery and reporting.
Minimum of 5 years’ relevant experience in working within a risk, control, compliance, legal or audit function.
Strong knowledge of self – assessment programs and operational risks.
Good understanding of program management methodologies, frameworks, processes, tools and industry best practices.
Experience in applying and embedding program methodologies across large scale programs.
Excellent planning and task management skills; capable of seeing the bigger picture as well as strong focus on day-to-day execution.
Proven experience in facilitating workshops and program planning sessions.
Strong control, compliance, analytical and problem solving skills.
Experience working with business stakeholders across multiple businesses, regions and support functions.
Good core program and project management skills; including a strong risk, controls, audit and compliance skillset.
Knowledge of self - assessment and regulatory compliance programs, processes and best practices.
Excellent planning, task management skills and capable of juggling multiple and changing priorities.
Good reporting and analytical skills – ability to present information in a clear and concise manner to senior and project stakeholders.
Ability to support effective management of program risks, issues, assumptions and dependencies across a large complex program.
Focus on execution and getting the job done.
Strong communication and interpersonal skills,
Excellent time management skills and ability to work in a fast paced and complex environment.
Ability to create sustainable processes in a BAU environment to ensure ongoing regulatory compliance.
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