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Your Role and Responsibilities
Company seeks to hire a hardware computer technician; System Services Representative (SSR) for the Colorado Springs, CO area. This role is for an individual contributor responsible for on-site installation, maintenance and repair of Company and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of Company and non-Company systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the Company technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in the Colorado Springs, CO area.
This position will be a mobility role, where the SSR will travel to customer locations within a defined radius of Colorado Springs, CO.
A valid driver’s license and reliable vehicle are required.
Role ( Job Role )
System Services Representative
Required Technical and Professional Expertise
Valid driver’s license
2 Years’ experience – Hardware support of Cisco or NetApp servers, networking, switches, routers
High school diploma or equivalent
Preferred Technical and Professional Experience
Technical school degree / diploma
High School Diploma/GED
Up to 100% or 5 days a week (home on weekends - based on project requirements)
Is this role a commissionable/sales incentive based position?
Being You @ Company
Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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